Coordinator, IT Applications – NMA

The successful candidate will be able to work under broad direction and self-initiate when required. The candidate will also be able to analyse, plan and execute work to time, cost and quality targets.

The key duties of the position include:

Key accountabilities

• Shared responsibilities for the delivery of application administration and support for the Museum’s core business applications:
  • Microsoft 365 – Support of an enterprise-wide deployment of the Microsoft 365 environment across the Museum, including (but not limited to) SharePoint (including records management capabilities), Teams, Microsoft Apps, Exchange and Single Sign On capabilities.
  • SaaS based business applications, including managing the implementation of security features, such as single sign on
  • System administration for the Museum’s Enterprise Resource Planning systems (finance, payroll, rostering, etc)
  • Support for the Museum’s Customer Relationship Management system, providing ticketing capabilities to the public system
  • Identity management and application integration capabilities
• Management of the Museum’s data and its use within business intelligence reports across the Museum
• Build stakeholder relationships with internal stakeholders and vendors to consult and communicate with on upgrades and changes to the systems.
• Work collaboratively with internal service delivery groups to ensure effective security administration of the core business systems.
• Demonstrate a strong commitment to Work Health and Safety (WH&S) by actively supporting a positive safety culture, following the Museum’s WHS policies and procedures, and complying with reasonable instructions to ensure alignment with the Work Health and Safety Act 2011

 

Skills, experience and qualifications

• Demonstrated experience in the administration of one or more:
  • Applications and cloud services related to the Microsoft 365 environment (Microsoft Apps, SharePoint, Power Platform, etc)
  • Aurion HRIMS and other ERP systems (Payroll, FMIS, etc)
  • Tessitura CRM and other ticketing and retail systems
  • Information management systems
  • User and configuration management for corporate and cultural systems
• Demonstrated knowledge in the lifecycle of business applications.
• Demonstrated analytical skills and the ability to think logically to resolve problems and provide effective, timely and professional support on a range of IT systems, including the ability to quickly learn new unfamiliar systems.
• Demonstrated knowledge across a range of IT areas including cloud, identity, applications and integration (including API gateway functions etc).
• Excellent organisational skills and the ability to manage competing priorities and meet deadlines.
• Well-developed communication skills, including the ability to outline technical impacts and requirements, the preparation and maintenance of technical procedures and system design documentation, and the ability to negotiate and influence outcomes.

 

Eligibility

To be eligible to apply for this vacancy, applicants must:

• be an Australian citizen
• undergo pre-employment checks, including a police record check
• hold or be eligible to hold a security clearance at the level specified in the position description.

 

Notes

The National Museum of Australia is an equal employment opportunity workplace. Aboriginal and Torres Strait Islander people and those from culturally diverse backgrounds are encouraged to apply for roles at the Museum.

RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position.

The Museum is committed to ensuring a child-safe and child-friendly environment. All employees are expected to demonstrate a commitment to, and support for, these principles, in theory and practice.

Applicants must include a 1-2 page pitch addressing their suitability for the role against the essential and desirable Skills, experience and qualifications. Applicants must also provide a resume and contact details for 2 referees.

Reasonable adjustments are available throughout the recruitment process. If you require, or would like to discuss reasonable adjustments, please contact the Contact Officer for this position.

Indigenous job seekers are encouraged to apply for this vacancy. If the job is ‘Identified’, then part or all of the duties impact on Indigenous Australian communities or their representatives.