Leading Museums, Museum Leaders

Visitor Engagement Officer – MAGNT

Closing date:   October 30, 2017
Institution:   Museum & Art Gallery of the Northern Territory
Salary:   $35 per hour inclusive of loadings, plus additional 9.5% superannuation
Employment status:   Casual
Location :   NT
Contact name:   Rebecca Renshaw, 08 8999 8245
Contact email:   Rebecca.renshaw@nt.gov.au

The Museum and Art Gallery of the Northern Territory (MAGNT) is northern Australia’s premier cultural institution. It offers a dynamic and diverse arts, science and cultural program to approximately 300,000 visitors each year.

MAGNT’s objective is to maintain the highest standards of excellence in preserving, researching, exhibiting and communicating the record of natural history, art and peoples of the Northern Territory. Its vision is to be a world-class museum connecting people and stories of the Northern Territory.  MAGNT became a statutory authority on 01 July 2014.

MAGNT has six venues, Bullocky Point, the Defence of Darwin Experience, Fannie Bay Gaol, Lyons Cottage, the Museum of Central Australia (incorporating the Strehlow Research Centre) and the Alcoota fossil site.

Primary Objective:

The specific focus of this frontline position is to provide visitor satisfaction through the delivery of high-quality, pro-active customer service to physical, telephone and on-line visitors.

Under direction from the Engagement Manager, this position will act to assist in all aspects of the Museum’s daily frontline operations, including customer service, admissions, on-line ticketing, safety & security, retail, program bookings, events and program delivery, administration and coordination of volunteer staff.

Key Responsibilities:

Under direction from the Engagement staff, duties will typically encompass the following key responsibilities:

Engagement Services Team:

  1. Assist with the supervision of volunteer staff to ensure a courteous, comprehensive and efficient information service to visitors and site and exhibition safety and security requirements are met
  2. Assist with the monitoring and review of existing policies and procedures
  3. Assist with the coordination of Museum events during core and non-core hours, including all aspects of preparation and pack down

Customer Service:

  1. Provide a courteous, comprehensive and efficient information service to visitors
  2. Operate an efficient ticketing system for admissions and program bookings
  3. Process MAGNT Store sales
  4. Operate cash registers, on-line ticketing and perform daily reconciliations
  5. Provide a clean, presentable, safe and accessible environment at all times
  6. Monitor and report on visitor feedback, visitor surveys and complaint resolution

Security & Safety (underpinning all aspects of the above):

  1. Maintain vigilance and enforce regulations governing the protection and security of artworks, Natural History exhibits and objects, the public and staff across the entire site
  2. Take reasonable care to maintain your own health and safety and that of volunteers, staff, visitors and contractors and in the event of an emergency assist with the Museum’s emergency response procedures
  3. Comply with all safe work practices and procedures that are adopted, developed, designed or otherwise implemented at the workplace
  4. Report all hazards, incidents, accidents and near misses

On occasion to perform other duties or special projects in addition to the above key responsibilities as deemed appropriate.

Contribute to and support MAGNT’s Statement of Purpose, and participate in organisational initiatives and activities as required (including ensuring a safe and healthy environment for colleagues, visitors and stakeholders).

For more information or to apply visit the MAGNT website.

The Council of Australasian Museum Directors cannot take responsibility for the accuracy of the information given in the Positions Vacant listings. Please click through to the website of the museum advertising the position to check details and seek updates.
Council of Australasian Museum Directors, c/o Prof Suzanne Miller, CEO Queensland Museum Network, PO Box 3300, South Brisbane, Queensland 4101, © CAMD 2017
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