As part of a small team working in a fast-paced environment, you will be responsible for the day-to-day operations and supervision of the Museum Experience Officers and Volunteers as well as the Museum Experience Supervisor to meet the agency’s Museum Experience objectives.
As a member of a team working in conjunction with other sections, the role includes day-to-day administration of the Museum Experience section, including staffing and workflow, determining daily priorities, mentoring and development of staff and volunteers, and acting as the senior officer on site on rostered weekends and public holidays. This position supports policy development, program development, and implementation of the Museum Experience Section Plan and activities.
This role works in conjunction with another part-time APS6 Volunteer and Museum Experience Coordinator to cover opening hours across seven days a week. This position works 7.5 hours per day on a fixed 15-day roster pattern, including regular weekend shifts (one weekend out of two) and some public holidays. You will receive 21.5% commuted penalties in addition to your base salary each fortnight. In addition, the successful applicant may occasionally be required to work overtime to support operations outside of their rostered hours. Penalty rates will apply for any hours worked in addition to standard hours.
The key duties of the position include:
Under the direction of the Manager Museum Experience the Volunteer and Museum Experience Coordinator will be required to:
- Provide leadership in building and maintaining an effective team of Museum Experience Officers and Volunteers. This includes developing and implementing development programs for the Museum Experience team and Volunteers, training, and performance management.
- Supervise day-to-day coordination of the Museum Experience team and Volunteer program including rostering, identification and resourcing of daily priorities, as well as liaising with other teams, tenants and contractors in co-operation with the Volunteer and Museum Experience Supervisor.
- Weekend supervision of front-of-house operations and delivery of public programs to achieve Museum Experience objectives.
- Lead on development and delivery of new and continuing experiences.
- Lead on training the teams in delivering Museum Experience objectives, including occasionally taking tours to demonstrate effective methods of presentation and support VIP visits. Oversee implementation of training and development programs to upskill the team in using the systems and programs.
- Maintain effective communication with Museum Experience team, volunteers, other teams, contractors and tenants, using a variety of information channels.
- Assist with the preparation and management of budgets, regular reports and other resources, including continuous improvement initiatives and policy development.
- Act as representative of the section for whole-of-organisation offerings as identified.
- Act as System Administrator and/or expert on programs and systems with an emphasis on their use by the Museum Experience team.
Eligibility
To be eligible for this position at MoAD, applicants must:
- be an Australian Citizen; and
- have a security clearance or be willing to undertake the process to obtain a baseline clearance (after commencement); and
- have, or be willing to undertake the process to obtain, a Working with Vulnerable People registration; and
- be willing to provide identity documents and undergo an identity pre-employment check through a Document Verification Service, if you are deemed to be the successful candidate.
Notes
Non-ongoing opportunity with the possibility of extension and/or ongoing.
This position works 7.5 hours per day on a fixed 15-day roster pattern, including regular weekend shifts (one weekend out of two) and some public holidays.
Suitable candidates may be placed in a merit pool from this selection process and the pool may be used to fill similar ongoing or non-ongoing roles. Non-ongoing vacancies filled from a merit pool may be offered as a specified term.