We currently have one (1) Fixed term, Full-time Vacancy available for a period of 12 months from 1 July 2026, with the possibility of extension and/or permanency.
About us
The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.
About the role
The Visitor Services Manager is responsible for overseeing the forward-facing service staff including Volunteers, Visitor Services Officers and Retail staff. The role is also responsible for creating a coordinated and unified team of service staff that contribute and drive continual enhancement of the museum-wide commitment to a visitor-centred experience. The position oversees visitor data collection, visitor feedback, and analysis of admissions and sales data.
About you
We are looking for a motivated leader who inspires the team to strive for exceptional visitor experiences.
The successful applicant will be expected to:
- Manage the daily visitor services, retail, and volunteer operations of the site through effective leadership, resource management, planning and evaluation.
- Oversee all aspects of visitor interactions on-site entry, reception, memberships, digital platforms, and manage related financial accountabilities.
- Contribute to the site’s visitor-oriented experiences including ensuring the effective delivery of exhibitions, public and education programs, events, outreach, marketing, and online services.
- Design training and staff development requirements, including coaching and mentoring teams to improve customer service.
*See JDF for the full list of duties.
Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.