The Museum Experience team is responsible for delivering high-quality, engaging and accessible visitor
experiences. From visitor services to a range of tours, the Museum Experience team ensures that every
visitor encounter is welcoming, informative and memorable.
The Bookings and Senior Museum Experience Officer provides operational and administrative support to
the Museum Experience team by managing tour bookings, delivering client-focused visitor services, and
ensuring the efficient scheduling of tours and programs. The role combines administrative oversight of
tour bookings with frontline engagement with visitors, including guiding tours and supporting the training
and development of Museum Experience Officers.
Duties will include booking administration, assisting with team scheduling, operational support through on
the-floor visitor services, facilitating tours, assisting with team training, stakeholder engagement, as well
as minor project work.
ROLE RESPONSIBILITIES and DUTIES
Under the direction of the Manager Museum Experience, the Bookings and Senior Museum Experience
Officer will be required to:
1. Provide high-quality customer service across multiple channels (phone, email and online systems)
and in person.
2. Manage public visitor bookings enquiries in line with established procedures, maintaining accurate
records to support operational requirements.
3. With guidance, coordinate tour schedules within defined capacity, staffing and operational
guidelines; monitoring forward bookings and flagging scheduling issues to leadership.
4. Act as a senior member of the Museum Experience team, supporting the delivery of tours to a high
standard, assisting with training and stakeholder engagement.
5. Undertake a range of administrative tasks and minor project work to support the Museum
Experience team including maintaining data and creating resources using a variety of software
applications.
6. Advocate MoAD tours and programs in industry trade shows, as required.
OUR IDEAL CANDIDATE
To be successful for this role you will need to demonstrate:
• Well-developed time management skills, including the ability to organise workloads and meet
competing priorities with limited supervision.
• Demonstrated ability to work effectively within a small team, share knowledge, show initiative and
take responsibility for professional development.
• Ability to develop and deliver methods for recording, maintaining and filing data essential for
meeting KPI reports and bookings administration.
• Well-developed written and oral communication skills with proven ability to build and sustain
positive working relationships, deliver high-quality onsite tours and customer service.
• Ability to use a range of IT applications and the capability to quickly acquire knowledge of other
relevant systems.
ELIGIBILITY
To be eligible for this position at MoAD, applicants must:
- be an Australian Citizen; and
- have a security clearance or be willing to undertake the process to obtain a baseline clearance (after commencement); and
- have, or be willing to undertake the process to obtain, a Working with Vulnerable People registration; and
- be willing to provide identity documents and undergo an identity pre-employment check through a Document Verification Service, if you are deemed to be the successful candidate.