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Bookings and Enquiries Officer (Members Support) – Two Positions


Australia’s largest public museum organisation is seeking two Bookings & Enquiries Officers (Members Support) to support the running of a high-quality membership program that is valued by its members for its friendly and professional service.

Working with Bookings & Enquiries team, key duties of this position include:  

1. Support the growth of Museum Members through

2. Support wider B&E team through the delivery of high quality and pro-active customer service through the provision of information pertaining to programs, exhibitions and facilities for telephone, e-mail and online generated enquiries.

3. Support the growth and delivery of Museums Victoria, IMAX Melbourne and Road to Zero education and Public programs through

4. Respond to social media enquiries.

5. Resolve member and museum customer issues and complaints within Museum guidelines and procedures.

6. Maintain effective operations of the work area and undertake administration tasks associated with Bookings and Enquiries.


To view the position description, visit