Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building. The purpose of this position is to provide our customers with efficient and effective solutions to their telephone, e-mail and online general enquiries and booking requests across all Museum venues.
ABOUT MUSEUMS VICTORIA:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.
To learn more about Museums Victoria, please visit museumvictoria.com.au/about/
ABOUT THE POSITION:
The purpose of this position is to provide our customers with efficient and effective solutions to their telephone, e-mail and online general enquiries and booking requests across all Museum venues.
Notable skills and experiences:
- Demonstrated experience in providing quality service in a call centre or equivalent telephone and/or online based environment including the ability for problem solving and conflict resolution.
- Experience and ability to competently use computerised and web based systems e.g.: bookings systems, e-mail, MS Office applications, web based applications.
- Ability to source and comprehend high volumes of information and provide accurate and relevant information back to customers.
HOW TO APPLY?
To view the position description, visit museumvictoria.com.au/employment/; for more information about this position, please contact Carlo Piccolo on (03) 8341 7787.
To apply, please send your Covering Letter, Resume, a statement addressing each of the Key Selection Criteria by visiting http://museumvictoria.com.au/about/work-opportunities/employment/
