In accordance with the external recruitment freeze announced on 21 December 2015, this vacancy is only open to current permanent (generalgovernment) public sector employees as a transfer/secondment/acting opportunity. Queries regardingeligibility to apply for this vacancy are to be directed to the nominated contact person.
The Western Australian Museum is positioning itself through scientific and academic excellence, public programs and relevant exhibitions to keep pace with the rapidly changing face of Western Australia. The Museum has made a major contribution to the collection, conservation and research of the State’s natural and social history, maritime heritage and the cultural heritage of Indigenous communities in western Australia.
The Western Australian Museum is part of the Culture and Arts Portfolio, brought together by the Department of Culture and the Arts (DCA). DCA is the State Government agency responsible for the Government’s support of management and development of arts and culture in Western Australia.
Conditions
Whilst this selection process will initially be used to fill the above vacancy, applicants for this position may be considered for ‘similar’ vacancies within the Culture and Arts Portfolio and/or the wider public sector which arise within a reasonable period of time. In addition to this, should the successful applicant decline or vacate the advertised position, then the next most suitable applicant may also be selected from this process. Future vacancies may be considered – fixed term, part time and full time.
Job Description
In this role as a Customer Relations Officer you will provide high level customer service to members of the public through dedicated information, ticketing and booking service.
You will be able to use computers and a range of application software packages, particularly databases, spreadsheets and word processing. You will maintain customer information within a specialised Customer Relationship Management database and provide general office administrative support to the organisation.
How to apply for this position
Applicants are required to apply on-line and must provide:
- a comprehensive CV
- a two A4 page (maximum) outline on your skills and knowledge in relation to the Work Related Requirements that are listed on the attached Job Description Form
- a completed Application Form and Application Question Form (only if applying via email or post)
For further details on how to apply please read the ‘Applicant Information Package’.
If you are unable to apply online, please refer to the Applicant Information Package (section ‘Submitting Your Application’).
If you are experiencing technical difficulties, please contact the helpline on (08) 6552 7499 or email [email protected] for further assistance.
Please note that all of the Essential Work Related Requirements will be assessed at some stage during the selection process.
For further job related information, please contact Heather McFarlane on (08) 6552 7800 (not to be contacted for an Applicant Information Package).
NO FAXED, LATE OR PROFORMA APPLICATIONS WILL BE ACCEPTED.
To avoid last minute congestion of the system which may result in your application being received after the closing time and therefore not be eligible, please endeavour to submit your application well before the closing time.
For more information or to submit your application, please visit JobsWA.
