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The Sovereign Hill Museums Association is a not-for profit community -based museum organisation that collects, researches and interprets the heritage of the Victorian gold rushes and the Ballarat region. The organisation includes Sovereign Hill Outdoor Museum, Gold Museum, Sovereign Hill Hotel, AURA and Narmbool.

We are seeking a dedicated individual to join our team in the position of Customer Service Officer – Front Entrance. If you have a passion for history, this role could be for you!

The Customer Service Officer – Front Entrance is responsible for servicing visitors and phone callers in a polite and efficient manner ensuring their requirements are processed effectively

To be successful you must have:

  • Previous experience within a Customer Service, reception or sales role is preferred but not essential
  • Excellent written and verbal communications skills, an outgoing personality and the ability to build a rapport with staff and visitors
  • Ability to work as part of a team
  • Demonstrated high level customer service skills
  • Intermediate computer skills in all areas of Microsoft Office
  • Experience in cash handling, electronic POS and daily taking reconciliations
  • Possess a basic understanding of tourism activities and locations within the Ballarat region
  • Ability to work flexible rosters including weekends, public holidays and school holidays

Checks and Qualifications:

  • Working with Children Check
  • Police Check
  • Fully Covid Vaccinated
  • A certificate II or III in Administration or Retail would be highly regarded
  • Must be eligible to work in Australia

Sovereign Hill welcomes, encourages and endorses applications from diverse backgrounds and provides equal opportunities to all who wish to apply.

For more information or to apply visit the Sovereign Hill website.