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About the role:
The primary purpose of this role is to supervise the day-to-day operations of the Customer Service functions for the Australian Museum (AM). The role is responsible for overall staff management of the Customer Service teams and is the first point of contact for the escalation of any issues that arise during admissions processes. The Customer Service Team Leader implements agreed ticketing strategies for exhibitions and ensures that all visitor and financial information is accurately recorded and communicated.

As the Customer Service Team Leader you will:

About us:
The Australian Museum (AM) was founded in 1827 and is the first museum in Australia. We provide access, engagement and scientific research to increase understanding of natural history and culture, particularly of the Australasian region. Holding more than 18 million objects of biological, geological and cultural collections, we develop programs, exhibitions and school and community education initiatives onsite, online and offsite.

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