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The Australian War Memorial combines a shrine, a world-class museum and an extensive archive. The Memorial’s purpose is to commemorate the sacrifice of those Australians who have died in war or on operations and those who have served our nation in times of conflict. Its mission is leading remembrance and understanding of Australia’s wartime experience.

Section Overview

The Commemoration and Visitor Engagement (CVE) Section is part of the Public Programs Branch. The Section delivers the Memorial’s visitor experience across commemorative, interpretive and visitor service platforms. The Section is comprised of four teams: Visitor Services; Education; Events & Ceremonies; and, the Last Post Ceremony.

Visitor Services and Last Post Ceremony Team Overview
The Visitor Services team is committed to the provision and delivery of world-class service excellence to visitors to the Memorial 364 days a year. This commitment ensures the visitor experience is not only meaningful, but engaging and memorable. The Visitor Services team includes over 100 voluntary guides who delivery over 4,500 rostered tours annually. The Visitor Services team also plays a major role in commemoration at the Memorial and is responsible for the delivery of the daily closing ceremony, the Last Post Ceremony (LPC). The Visitor Services and LPC teams work closely to ensure the successful and appropriate delivery of these ceremonies. The LPC team is responsible for the overall organisation, coordination and administration of every LPC, as this is integral to the Memorial’s ongoing commitment to remembrance and understanding of Australia’s wartime experience.

Administration Officers in the Section will need to have an excellent work and customer service ethic, including comprehensive judgment and problem solving skills. They will also need to contribute and communicate effectively not just within a large and diverse Section, but with other internal and external stakeholders. These will include volunteers and or families seeking to have a loved one commemorated at an LPC. Fostering and maintaining strong professional relationships is also essential to the roles as is empathy. Additionally, successful candidates will be responsible for the ongoing administration, coordination and rostering of tours and LPCs, including all aspects from responding to initial enquiries, negotiating workable outcomes, and achieving annual budget targets.

Core Responsibilities

Under general direction you will be responsible for:

For more information or to apply visit the AWM website.