Duties
The Retail and Online Sales Section is responsible managing the commercial aspects of the Memorial: the Memorial Shop, the eSales unit, and the cafés The Landing Place and Poppy’s. The eSales team coordinates the sale of reproduction material from the Memorial’s collection (images, film and sound); and facilitates the remote sale (orders submitted online, phone/fax, letter etc.) of publications and merchandise sold in the Memorial Shop.
The eSales Officer is primarily responsible for servicing external customer requests, which involves responding to enquiries; processing orders from start to finish, including product selection, packaging and arranging delivery; and undertaking financial administration tasks (e.g. basic credit card transactions, invoicing etc.). Using online databases, the eSales Officer is responsible for monitoring reproduction and order fulfilment workflows to ensure delivery schedules are met. The eSales Officer works within a small-but-dedicated team and will liaise with other sections/teams across the Memorial on a regular basis. Customer contact is frequent.
For more information or to apply visit: APSJobs.
