The Museum of Applied Arts and Sciences (MAAS) is an executive agency of the New South Wales State Government. Embodying the best of design ingenuity and innovation, the Museum profiles one of the world’s great collections and is a highly successful interdisciplinary institution that sits at the intersection of the arts, design, science and technology and plays a critical role in supporting the brand and vision of the city.
Access to the Museum’s exceptional collection is a cornerstone of the vision, opening up opportunities for engagement, participation and research. Deepening audience engagement, bringing the collections to life through hands on experiences and offering a variety of pathways through ideas and information is key to the delivery of our programs for people of all ages across our three sites: the Powerhouse Museum in Ultimo, Sydney Observatory in The Rocks and the Museums Discovery Centre in Castle Hill.
The NSW Government is working with the Museum of Applied Arts and Sciences (MAAS) to build a truly iconic museum in Western Sydney. Planning will examine the possibility of an arts and cultural space in Ultimo that considers keeping some MAAS presence at the current Powerhouse Museum site.
We currently have an outstanding opportunity for a talented individual to join the Museum at a time when it is embarking on this major transformation. This represents a once in a generation opportunity to develop a twenty first century museum that responds to growth, and the changing shape of Sydney, and to contemporary methods of content delivery, learning and collaboration.
The Head of Visitor Services & Venues manages all aspects of the Visitor Services team across multiple sites including, but not limited to, staffing, induction, training and development, performance management, reporting and WH&S; identifies ways to continually improve the customer service experience, improving work practices, and strategic policy and procedure development.
To be successful in this role you will need to possess the following skills, experience and attributes:
- A demonstrated track record of delivering high quality visitor experiences for diverse audience and stakeholders and management
- Excellent communications and relationship management skills
- Experience in solving operational problems quickly, cost-effectively and from an end to end people-centred perspective
- A demonstrated knowledge of visitor needs and expectations, market trends, competition and performance benchmarking likely to affect the business
- Experience of gathering and assimilating information to support decision making regarding priorities, along with balancing the needs and expectations of multiple stakeholders, with the aim of delivering positive, high quality, tangible business success
- A demonstrated record of leading and directing a large multifunctional visitor facing team
- Demonstrate experience in effective strategic thinking, planning, budget forecasting and management and prioritisation in support of the development and implementation of business strategy
- Exemplar leadership, interpersonal, organizational, and change management skills to facilitate a positive team culture and the gaining of support and commitment of the team to deliver quality business outcomes
- Well-developed knowledge of relevant visitor facing systems such as ticketing and bookings, POS, CRM and events.
