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Each year at our flagship campus South Bank, our museum welcomes more than 1.5 million visitors. As the welcoming faces of our museums, our front-of-house teams are integral to our visitor experiences. At Queensland Museum, we want to transform our visitor experiences across our network to provide exceptional and enriching visitor experiences. This includes a consistent, high-quality, welcoming, and seamless visitor experience, as well as a connection with programming, experiences, and membership programs. The Head – Visitor Experience will redesign and deliver new practices and process to better serve the needs of our visitors and sustain a culture of excellence, collegiality, and hospitality.
Job details

There are no mandatory qualifications. However, the below would be highly regarded:

  • 7-10 years experience in leadership roles within a visitor experience-related field and/or organisation including the arts or cultural sector, hospitality, entertainment, or educational environments.
  • Certified customer service accreditation.
  • Demonstrated record of leading change across a geographically dispersed organisation.
  • Demonstrated record of leading high-performing team/s.
  • Qualification/s in tourism, hospitality, commerce, business, or related fields.

Employment screening: criminal history, a Working with Children (Blue Card), and previous discipline history check will be undertaken.

Your application for this role will remain current for 12 months and may be considered for recurring vacancies which may be at an alternative location or alternative employment basis (full-time or part-time).

For more information or to apply visit: JobsQLD.