About the Australian Museum
The Australian Museum (AM) operates within the NSW Department of Premier and Cabinet, is the first museum in Australia, and was founded in 1827. The AM provides access, engagement, and scientific research to increase our understanding of natural history and culture, particularly of the Australasian region. The AM holds more than 21 million objects of biological, geological, and cultural collections and develops programs, exhibitions, and school and community education initiatives onsite, online, and offsite.
The new AM mission is: To ignite wonder, inspire debate and drive change.
The new AM vision is: To be a leading voice for the richness of life, the Earth, and culture in Australia and the Pacific. We commit to transforming the conversation around climate change, the environment, and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions, and education programs.
For more information, visit the website.
The AM supports a diverse workforce and promotes applications from First Nation and Torres Strait Islander people. People with disabilities who meet the selection criteria are encouraged to apply; and where required, Australian Museum will implement reasonable adjustments consistent with industry standards.
About the Role
The role will be focused on providing ICT support to the department’s business operations for various locations via remote support and onsite, with a strong customer service focus. This includes assisting other ICT team members with the systems administration of ICT systems to provide appropriate levels of access to those systems, log, diagnose and prioritise IT support requests based on established ICT procedures and escalate where necessary, prepare and conduct ICT Induction to new AM’s new hires.
Essential Requirements
- Experience in managing and supporting various devices in a busy fast-paced organization, with 2-5 years providing support for Windows servers, Officer 365, Active Directory, Sharepoint
- Able to communicate professionally and courteously with people of varying backgrounds, communication styles, and technical skillsets.
- Experience working collaboratively with internal and external stakeholders to achieve business outcome goal
Knowledge & Experience
- Adequate knowledge and experience in order to deliver the Key Accountabilities and perform to the Focus Capabilities outlined in this Role Description
- understanding of cybersecurity, networking, and audiovisual technologies is highly regarded
- industry-related certifications or training in addition to prior Government experience is highly regarded
- knowledge of ITIL (desirable)
For more information or to apply visit: JobsNSW.
