Close this search box.

The Sovereign Hill Museums Association is a not-for profit community-based museum organisation that collects, researches and interprets the heritage of the goldrushes and the Ballarat region. The organisation includes Sovereign Hill Outdoor Museum, the Gold Museum, Sovereign Hill Hotel, AURA and Narmbool.

The ICT Support Officer is responsible for the maintenance of the information technology and communication systems with a focus on providing support for all end user systems and devices including but not limited to computing equipment, virtualised and physical server environment, cloud services, networking (wireless and wired), telephony, mobile phone, two-way communications systems, ERP, retail systems, ticketing systems, internet and surveillance
The successful applicant must have:

  • 2 years’ experience in an ICT related discipline including relevant industry certifications or equivalent experience in Desktop Services or similar role
  • Solid understanding of the Information Technology Infrastructure Library (ITIL) Framework.

Demonstrated relevant experience in the following technologies:

  • Microsoft Office 365 suite of applications
  • Supporting LAN/WAN environments with an understanding of the management of VLANS, IP routing, switching and the creation and management of Firewall rules
  • Currently supported versions of Microsoft Windows server applications
  • Apple desktop environments in an Active Directory environment and the recent versions on OSX and iOS
  • Active Directory services including a knowledge of the interactions between AD, DNS, DHCP and Group Policy
  • Data protection (backup, recovery and replication) products used in virtualized environments (Veeam knowledge highly regarded)
  • General ICT Infrastructure such as servers, storage devices, power protection and other datacenter products
  • Knowledge of current trends in the specific field


  • Well-developed written and verbal communication skills with the ability to explain and produce technical documentation
  • Demonstrated time management skills with ability to prioritize tasks when under pressure and to work without direct supervision
  • Ability to work under pressure during peak workload periods
  • Willingness to work flexible hours and participate in an after-hours on call roster

Qualifications and checks:

  • ITIL Foundation will be highly regarded
  • Police Check
  • Working with Children Check
  • COVID Vaccination (or relevant medical exemption)
  • Australian Driver Licence
  • Eligible to work in Australia

Sovereign Hill welcomes, encourages and endorses applications from diverse backgrounds and provides equal opportunities to all who wish to apply.

For more information or to apply visit our website.