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The Australian War Memorial combines a shrine, a world-class museum, and an extensive archive. The Memorial’s purpose is to commemorate the sacrifice of those Australians who have died in war. Its mission is to assist Australians to remember, interpret and understand the Australian experience of war and its enduring impact on Australian society.

The EL1 IT Business Manager is accountable under broad direction to perform very complex IT Business Management functions including IT Business Management, Policy and Governance development, Architecture Development and Guidance, Project Support, Change Management, Service Management, Records Information Management and Administrative Support within the IT Section.

The role is a combination of technical experience and business acumen with leadership and is accountable to plan, lead and manage the work programs and is accountable to plan, monitor and manage the physical, human and financial resources allocated to the team.

They are required to develop appropriate controls, monitor achievement against section, team and project requirements and adjust the work of the team to meet changing requirements, specifications and deliverables.
The IT Business Manager will promote the IT Section’s business objectives and will be accountable to facilitate the negotiation of requirements with multiple stakeholders and help stakeholders envision the future and how their work will need to change to support the future.

The key duties of the position include:

  • Accountable to provide expertise and leadership across IT Business Management functions drawing upon an in-depth knowledge of best practice IT processes including business management, business analysis, business process improvement, reporting, service delivery, business change management, IT administration support and applications and systems support.
  • Plan, lead and manage the identification, assessment and analysis of IT business processes, procedures, policies and work practices, identifying variance, deploying functional solutions, ensuring acceptable quality and integrity of the IT systems.
  • Accountable for the investigation, analysis and validation of new IT business systems, infrastructure and IT resourcing requirements, including budget development and management, oversight of procurement processes, contract negotiation, expectations, performance monitoring and change implementation management.
  • Lead information governance and digital innovation across the Memorial through the development and implementation of strategies and policies that ensure effective information management.
  • Lead and manage a team performing a diverse range of IT, Business and Administrative functions, ensuring quality outputs, focusing on the attainment and maintenance of specialist, professional and technical expertise through coaching and the development of capabilities and skills within the team.
  • Manage the provisions of administration support for the IT Section including licences, finances and budgets, contracts, assets and general administration activities.
  • Evaluate, decide and manage the financial, technological and resource capability and availability required to implement information technology changes.
  • Take the initiative to solve problems, establishing and testing options, making interpretations and judgements in the selection and implementation of business processes.
  • Work collaboratively with stakeholders to provide a positive user experience.
  • Communicate, understand and negotiate complex business, administration and technical information with stakeholders to formulate, document and produce business requirements and specifications to create system and software solutions to implement change.

The position will be filled for an initial term up to 30 June 2022 with a possible extension. Should the position become ongoing within 12 months of this notice, this selection process may be used to fill the vacancy on an ongoing basis.


The Memorial is committed to workplace diversity and maintains an environment that values the contribution of people from different backgrounds, experiences, and perspectives. The Memorial welcomes applications from Aboriginal and Torres Strait Islander people, veterans, mature age people, people from diverse backgrounds and people with a disability. To be eligible for ongoing or non-ongoing employment, Australian Citizenship is required.

To apply please visit:

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability, and meet the minimum requirements for the job. For more information visit: