The key duties of the position include:
The Australian War Memorial
The Australian War Memorial combines a shrine, a world-class museum, and an extensive archive. The Memorial’, s purpose is to commemorate the sacrifice of those Australians who have died in war or on operational service and those who have served our nation in times of conflict. Its mission is leading remembrance and understanding of Australia’s wartime experience.
The IT Infrastructure Support Officer provides a technical specialist role in the, configuration and support of network and desktop operating systems, application delivery, and communications within the Memorial’s IT network environment. The role is responsible for maintenance of nominated systems including documentation and formulation of associated administrative and system recovery processes
Core Responsibilities
- Under general direction and in close cooperation with other IT team members, provide technical support to the Memorial’s systems in order to achieve maximum availability for users while also ensuring data integrity and network security.
- Monitor specified network infrastructure, monitoring and reporting systems and assist with technical matters including maintenance and enhancement of the network environment. Implement and maintain administrative and disaster recovery procedures and documentation for the nominated systems. Share knowledge with other team members.
- System support across the range of corporate infrastructure systems including Email, Network, File, Print and application delivery services, Windows Desktop SOE.
- Provide level 1 / 2 Helpdesk support including more complex issues and provide timely resolution and feedback to customers.
- Act as the conduit between Infrastructure and the Service Desk team, to streamline and resolve any issues at Helpdesk level.
- Demonstrated ability to apply a practical knowledge and understanding of corporate IT network
- environments including Windows Active Directory, Server and Desktop Operating systems, Microsoft Exchange email, networking protocols and addressing structures, communications, and network security.
- Proven ability to research and implement IT systems under general direction, including formulation of processes for ongoing management and disaster recovery, and documentation of those processes.
- Sound diagnostic, analytical skills and troubleshooting methodology, and proven ability to apply them to routine and more complex timely problem resolution and follow through to completion.
- A record of achievement in written and interpersonal communication skills including the ability to relate technical issues to clients and provide timely feedback.
- Demonstrated ability to work within a small work team in the delivery of IT services and work productively and harmoniously in a team environment, both on individual projects and in collaboration with others.
For further information on the position and instructions on how to apply, please visit: https://www.awm.gov.au/get-involved/work-or-volunteer/employment
Applications should be submitted in WORD (.doc or .docx) or .PDF by Midnight (AEST) on 13 September 2020
If you experience any problems with the application system please contact the Recruitment Team on 02 6243 4234 or email [email protected]
The Memorial is committed to workplace diversity and maintains an environment that values the contribution of people from different backgrounds, experiences, and perspectives. The Memorial welcomes applications from Aboriginal and Torres Strait Islander people, veterans, mature age people, people from diverse backgrounds, and people with a disability. To be eligible for ongoing or non-ongoing employment, Australian Citizenship is required.
