Duties
The Australian War Memorial combines a shrine, a world-class museum, and an extensive archive. The Memorial’s purpose is to commemorate the sacrifice of those Australians who have died in war. Its mission is to assist Australians to remember, interpret and understand the Australian experience of war and its enduring impact on Australian society.
The IT Service Desk and Admin Support Officer is a team membership position and provides administrative support to the IT Section for: purchasing; stock control; entering statistics and producing reports; liaison with vendors and suppliers; mail and freight services, and retrieval and rehousing of paper files.
The role also provides IT Level 1 Service Desk support and technical support of network and desktop operating systems, application delivery, and communications within the Memorial’s IT network environment. The role is responsible for maintenance of nominated systems including documentation and formulation of associated administrative and system recovery processes.
Responsibilities:
- Provide administration support to the IT Section including; IT equipment and asset management, mailroom and freight management, general finance and invoicing, and paper file records management.
- Undertaking manual handling and movement of a range of items including but not limited to: mail items; computer equipment; and files.
- Accountable to provide IT support to the IT Service Desk, actioning service desk issues by providing sound advice, recommendations and resolution.
- Review, clarify and resolve assigned service desk issues including; creation and support of ‘users’, email and telephone accounts and system access; assist in the deployment of Memorial Standard Operating Environment (SOE) including the rebuilding of workstations and laptops.
- Support IT functions including: the back-up and retrieval of tapes, participation in the stocktake of IT equipment and assets, maintenance of software licences and contracts and preparation of general IT analytics and documentation.
- Liaising with internal teams to ensure incidents and service requests are actioned and finalised within appropriate timeframes.
- Creating and maintaining knowledge base articles, instructional documentation, templates and procedural documentation.
- Workers are to abide by the principles and practices of Work Health and Safety as outlined in the WHS Act, taking reasonable care for their own health and safety and ensuring that their acts or omissions do not adversely affect the health and safety of other persons.
For more information or to apply visit the APS website.
