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The Australian War Memorial combines a shrine, a world-class museum, and an extensive archive. The Memorial’s purpose is to commemorate the sacrifice of those Australians who have died in war. Its mission is to assist Australians to remember, interpret and understand the Australian experience of war and its enduring impact on Australian society.

The IT Support and Help Desk Officer is a part of the IT business management team and accountable under general direction, and in accordance with Information Technology policies, procedures and standards, to perform moderately complex IT support activities. The position is required to organise and prioritise their workflow, review their work to maximise the benefits of their work, including the identification of opportunities to improve the efficiency of business processes within the IT Section, and will contribute to the development of less experienced employees.

The role also provides IT Level 1 Service Desk support and technical support of network and desktop operating systems, application delivery, and communications within the Memorial’s IT network environment. The role is responsible for maintenance of nominated systems including documentation and formulation of associated administrative and system recovery processes.


Additional Requirements: 

For more information or to apply visit: APSJobs.