The Sovereign Hill Museums Association is one of Australia’s leading independent not-for-profit museum organisations. Our purpose is to inspire an understanding of the significance of the central Victorian gold rushes in Australia’s national story.
We collect, conserve and interpret the mining, social, cultural and environmental heritage of the Ballarat region through our world-famous Sovereign Hill Outdoor Museum, the Gold Museum Ballarat, the AURA sound and light show, Sovereign Hill Hotel and our pastoral property, Narmbool.
We are inviting applications to join our Management team in this pivotal role as Manager Front Entrance & Hotel.
The Manager Front Entrance and Hotel is responsible for ensuring that the Front Entrance offers world-class service and delivery, provides an excellent arrival and welcome experience for visitors, and help to maximize commercial returns to the organisation.
The Manager is responsible for the development of the accommodation area of Sovereign Hill and maintaining the effective running of the Sovereign Hill Hotel on a profitable basis, ensuring an excellent experience for all guests.
To be successful you must have:
- Accommodation industry knowledge, tourism or hospitality experience
- Multi-department management experience
- Experience in managing sales and customer service teams in a fast-paced customer relations environment
- Target focused sales experience
- Ability to develop new systems, processes and procedures
- Strong service excellence ethic and interpersonal skills, both written and verbal
- Advanced ICT and systems management skills
- Strong communication and interpersonal skills
- Advanced ICT and systems management skills
- Strong attention to detail and time management
- Ability to work autonomously
Qualifications in Management and hospitality, tourism and/or customer service is essential.
For more information on how to apply please visit our website at www.sovereignhill.com.au/careers
Applicants must be eligible to work in Australia and appointment is subject to satisfactory Police Record and Working with Children Checks
