About the Australian Museum
The Australian Museum is located on the traditional homelands of the Gadigal people of the Eora nation. The Australian Museum acknowledges the Gadigal people as the Traditional Owners and custodians of the land, sky and waterways, paying respect to Elders past, present and emerging.
The Australian Museum (AM) operating within the NSW Department of Enterprise, Investment & Trade cluster, is the first museum in Australia and was founded in 1827. The AM provides access, engagement and scientific research to increase our understanding of natural history and culture, particularly of the Australasian region. The AM holds more than 22 million objects of biological, geological and cultural collections and develops programs, exhibitions and school and community education initiatives onsite, online and offsite.
The AM mission is: To ignite wonder, inspire debate and drive change.
The AM vision is: To be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs.
For more information, visit the website.
The AM supports a diverse workforce and promotes applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disabilities.
About the role
The Manager, Visitor Services and Engagement is responsible for the management of the AM’s Visitor Services team and strategic direction AM’s Visitor journey. The role’s responsibility includes directing visitor facing interactions, being a key administrator for the AM CRM system and e-commerce platform, oversight of the Group Bookings Office as well as the management and training of a diverse team of Visitor Experience Hosts.
About you
The ideal candidate for the role has:
- Demonstrated strong customer services background
- Extensive experience in the CRM and Ticketing system
- Demonstrated understanding of museum operations.
Essential Requirements:
- Tertiary qualifications or relevant work experience in any of the following: education, customer services, project management or related field
Knowledge & Experience
- Operations leadership experience in the arts and cultural organizational industry
- Developing strategies related to customer experience
- CRM system experience preferably Tessitura
The successful applicant will be subject to a national criminal records check.
For more information or to apply visit: JobsNSW.
