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Australia’s largest public museum organisation is seeking a Membership Marketing and Engagement Officer to develop and coordinate a range of content, campaigns, events and initiatives aimed at growing the membership program, increasing and supporting membership retention, visitation and revenue targets.

Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.

To learn more about Museums Victoria, please visit

Reporting to the Manager, Museum Members, this position is accountable for the successful development and implementation of a membership retention and acquisition strategy across Museums Victoria which engages, grows and builds loyalty of the Museum Member audience.

The successful applicant will have:

  • Proven understanding and demonstrated experience of developing audience-focused content delivered across a variety of mediums and channels.
  • Proven understanding and experience of developing and implementing member focused marketing and retention plans.
  • Proven understanding and experience of developing and implementing member focused marketing and retention plans.
  • Well-developed marketing skills including the ability to write edit and produce advertising, online and collateral copy.
  • Demonstrated understanding of membership or loyalty programs.
  • Experience and extensive knowledge of working within a membership organisation/role and/or arts and culture and/or visitor attractions.
  • Strong CRM experience.
  • Experience in the research, development and delivery of engaging events and programs for diverse audiences.
  • An ability to effectively develop internal and external networks with stakeholder groups and agencies.
  • Superior written and verbal communication skills.
  • An ability to coordinate tasks and work to many competing deadlines.
  • An ability to work autonomously, as well as in cross-functional teams.

To view the position description, please visit our employment website: and select ‘Current Vacancies’. For more information about this position, please contact Eva Philippou – Manager, Museum Members on (03) 8341 7119

To apply, please follow this link to apply directly to our website:…