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As a member of the Museum Experience Team you will have excellent people skills, enjoy working with a diverse range of visitors and have the ability to deliver and support a range of engaging public programs and essential services.

As the first point of contact to all visitors you will be required to provide information on exhibitions, tours and events, provide cloaking services and be responsible for collecting and receipting public monies. You will also be required to move around the public areas of the museum, deliver presentations which involve standing for long periods of time, and support the operation of the MoAD Shop.  Museum Experience Officers are supplied with and are required to wear the MoAD uniform.

This position works to a fixed roster pattern of 49 hours per fortnight (7hrs per day across 7 days per fortnight) including alternate weekends and some public holidays. In addition, the successful applicant may occasionally be required to work overtime to support operations outside of their rostered hours. Penalty rates will apply for any hours worked in addition to standard hours

The key duties of the position include:

Under the general supervision of the Volunteer & Museum Experience Supervisor:

  1. Provide high-quality interactions with museum visitors, including entry management, providing information to promote current museum programs, retail sales and handling telephone calls;
  2. Deliver and support a range of museum public programs including tours, events, and facilitating activities in exhibition spaces. Occasional after-hours work may be required;
  3. Support and provide general direction to volunteers to ensure that their role is carried out effectively and is aligned with the museum’s objectives;
  4. Engage in productive working relationships that add value to service delivery; and
  5. In association with other museum teams, support compliance with agency security and heritage requirements, and monitor exhibition functionality.


We are seeking someone with:

  • Demonstrated ability with Point of Sale (POS) systems and cash handling, with experience in a retail environment an advantage.
  • Basic IT skills required, as a minimum. Experience using the Microsoft Office suite and working with booking systems, volunteer management and rostering programs is an advantage.
  • Knowledge of, or the ability to quickly acquire, an understanding of Australian politics and history, or other knowledge and skills which are relevant to the work of MoAD.
  • Ability to deliver engaging tours and public programs, using public speaking, interpretation, and presentation skills.


The successful applicant must be:

  • an Australian Citizen;
  • be willing to undergo and maintain a security clearance at the baseline level; and
  • register and receive a Working with Vulnerable People card prior to commencement.

For more information or to apply visit: APSJobs.