We have an exciting opportunity for the right candidate to join our growing Digital team in the Growth and Engagement Division at the National Museum of Australia. This is a unique chance to play a pivotal role in shaping the future of the Museum and enhancing its digital experiences as we embark on an exciting digital transformation journey.
The Business Analyst will primarily work on the Customer Relationship Management system. The ideal candidate will be responsible for identifying business needs, analysing processes, and providing solutions to enhance efficiency and effectiveness. This role will also involve collaborating with stakeholders to gather requirements and ensure that project objectives align with business goals. The Business Analyst will also be expected to take on the Product Owner role of the platform and manage and deliver the backlog.
In addition, as part of our dynamic Digital team, the Business Analyst will actively contribute to the enhancement of existing digital services and support the execution of various projects and programs. They will be responsible for designing, testing, and evaluating solutions to ensure that both stakeholder and agency requirements are met.
The key duties of the position include:
- Working closely with business stakeholders, understanding, discovering, defining, validating, prioritising and continuously managing business and customer requirements.
- Translating business needs into clear and comprehensive technical specifications.
- Synthesising business and technical requirements and concepts and presenting them in clear and straightforward terms.
- Providing input during the design phase, ensuring that technical solutions align with business goals.
- Facilitating workshops and perform business analysis activities including business process modelling, business and solution requirements lifecycle management, and data modelling.
- Produce clear and structured artefacts including business process maps, user stories, functional specifications, and current/future state documentation.
- Working with an outcome focus, demonstrating an ability to effectively challenge the business while retaining a customer focus.
- Continuously monitor system performance and user feedback to identify areas for improvement.
- Assist business units in understanding change impacts and support end-user readiness activities.
- Create, prioritize, and maintain the product backlog, ensuring it reflects the most valuable features and requirements.
- Participate in sprint planning, UAT preparation and execution, change impact assessments, and training coordination.
Eligibility
To be eligible to apply for this vacancy, applicants must:
- be an Australian citizen
- undergo pre-employment checks, including a police record check
- hold or be eligible to hold a security clearance at the level specified in the position description.
Notes
The National Museum of Australia is an equal employment opportunity workplace. Aboriginal and Torres Strait Islander people and those from culturally diverse backgrounds are encouraged to apply for roles at the Museum.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position.
The Museum is committed to ensuring a child-safe and child-friendly environment. All employees are expected to demonstrate a commitment to, and support for, these principles, in theory and practice.
To apply
Applicants must include a 2-page pitch addressing their suitability for the role against the essential and desirable Skills, experience and qualifications. Applicants must also provide a resume and contact details for 2 referees.
Reasonable adjustments are available throughout the recruitment process. If you require, or would like to discuss reasonable adjustments, please contact the Contact Officer for this position.