Are you passionate about inspiring curiosity and encouraging exploration within Queensland Museum’s collection and research disciplines including biodiversity, geoscience, cultures and history?
Your passion for learning and creating exceptional visitor experiences will see you facilitate a variety of programs and activities including ‘Ask an Expert’ Inquiry Service, delivering workshops, events, school programs, talks, and community events.
As part of the Discovery Centre team at Queensland Museum this role plays and important part in highlighting our unique collections and research, exhibitions, resources and staff expertise – onsite, online and offsite – across Queensland Museum (QM) and Queensland.
The ideal candidate is passionate about engaging diverse visitors, with the ability to adapt your communication in relevant, meaningful, and enjoyable ways.
The Experience Coordinator will:
- Provide quality, front-of-house inquiry service that reflects high levels of customer service, encourages visitors to use QM resources, and supports visitor learning while contributing to a creative and supportive team culture.
- Communicate and present knowledge and understanding of QM’s collections and research disciplines (including biodiversity, geoscience, cultures and history and/or science and technology).
- Engage with visitors and stakeholders through informal engagement and formal programs.
- Contribute to the delivery of an annual plan and program for diverse visitors and priority audiences’ engagement online, onsite and offsite.
- Work as part of a team, to set priorities, meet deadlines and provide clear and concise communication.
- Act as an interface between the public and foster collaborative relationships internally to deliver high quality services, programs and resources.
- Provide accurate, up-to-date advice in response to inquiries and identifications for QM, its exhibitions and programs and fields of interest; refer inquiries to an appropriate expert source; raise awareness of research and other QM activities.
- Deliver programs in person and online for visitors and priority audiences such as talks, workshops, and other group and school activities, using appropriate learning strategies and where relevant, aligned to Australian Curriculum.
- Contribute to and maintain activities, resources, and displays within the Discovery Centre and exhibitions and programs presented at Queensland Museum.
- Comply with QM policies, procedures and appropriate legislation including a commitment to creating a child safe and youth friendly learning environment.
- Contribute to the safety culture of QM by reporting all incidents and hazards and ensuring work is undertaken in the safest way possible, following all QM WHS policies and/or procedures and guidelines relevant to the job.
The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
- Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
- Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
- Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
- All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.
