We are an Australian tourism icon that attracts some 500,000 visitors annually. The Outdoor Museum is internationally renowned as a living museum featuring rare trades, and programs and experiences that interpret a pivotal point in Australia’s history. In all, some 350 staff work to bring our gold-rush story to life. They are supported by over 250 volunteers.
About the Role
The Learning Operations Manager is responsible for the seamless operational delivery of Sovereign Hill’s education camps and excursion programs. Serving as the key link between our visitation strategy and program logistics, this role ensures exceptional customer service through effective system management, strong stakeholder engagement, and a commitment to continuous improvement. By championing operational excellence, customer satisfaction, and forward-thinking practices, the Learning Operations Manager supports visitation growth through data-informed decisions and strong cross-team collaboration, helping to future-proof our program delivery. This is a 3-year fixed-term contract.
Duties & Responsibilities
- Collaborate with the Head of Learning to implement the Education Roadmap and develop initiatives that grow visitation.
- Oversee the daily delivery of education programs, ensuring alignment between learning objectives, site logistics, and customer service.
- Lead continuous improvement initiatives to enhance operational efficiency to improve service delivery.
- Manage data collection and monitor KPIs related to visitation, customer satisfaction, and operational efficiency.
Desired Qualifications
- Experience in Frontline Management, education, hospitality, tourism and/or customer service OR a minimum of 3 years management experience in customer service or tourism
Child Safety and Criminal History Checks – Sovereign Hill is committed to child safety. We want children to be safe, happy and empowered. We support and respect all children as well as our staff and volunteers. Our recruitment and selection processes ensure certain pre-employment screening and compliance clearances are undertaken before employment is offered.
If you apply for a role with Sovereign Hill you will be asked to make certain declarations regarding OHS, Child Safety and you will also be required to complete a National Police Check and attain a valid Working with Children’s Check.
Diversity and Inclusion – Sovereign Hill welcomes and encourages applications from diverse backgrounds and provides equal opportunities to all who wish to apply.