The Australian National Maritime Museum is seeking an experienced and motivated Membership Coordinator to join the Members and Volunteers team in this full-time, ongoing role.
About the Australian National Maritime Museum
As one of Sydney’s most visited museums, the Australian National Maritime Museum shares our national maritime story across Australia and the world, online, onsite and through research, presentations and travelling exhibitions, and provides must-visit museum experiences that delight and inspire.
We connect our visitors with the oceans and waterways that are the heartbeat of who we are. From deep time to modern Australian and beyond, we explore our past, our present and future as an island nation shaped by sea, offering a sustainable and cohesive vision for the future.
The Museum welcomes over 2.5 million local, interstate and international visitors annually, and is supported by a thriving and passionate staff, membership, volunteer and education base. Find out more at https://sea.museum.
The key duties of the position include:
About the Role
The Museum Membership Coordinator plays a vital role in enhancing visitor engagement and support through an effective membership program. This position is responsible for assisting the Members Manager in the development implementation, and management of membership initiatives that foster a strong community of museum supporters. The coordinator will work collaboratively with various departments to promote membership benefits, increase membership subscriptions, and enhance overall visitor experience.
The role will also be the main customer service point of contact for Members, answering phone, email and face to face enquiries.
Please note: This recruitment process is intended to fill both current and future vacancies. While the position on offer is ongoing, a merit pool of suitable applicants may be established to fill similar ongoing and non-ongoing positions within the next 18 months.
Key Accountabilities
Under limited direction, this position is responsible for delivering the following functions:
- Membership Administration – Manage the day-to-day operations of the membership program, managing multiple tasks such as processing applications and renewals, responding to member communications, and ensuring all communications align with the museum’s vision and strategic objectives.
- Maintaining accurate membership records and databases, ensuring data integrity and compliance with relevant privacy regulations.
- Assist in the development and implementation of innovative membership programs, events and benefits that align with the museum’s strategic objectives.
- Evaluate and recommend enhancements to existing membership offerings based on member feedback and industry best practices.
- Collaborate with the marketing team to create promotional materials and campaigns that drive membership growth and to assist in developing engaging content for newsletters, social media, and the museum website to attract and retain members.
- Customer Service – Serve as the primary point of contact for membership inquiries, providing exceptional customer service to members and prospective members, address member concerns and feedback effectively, ensuring high levels of member satisfaction.
- Reporting and Analysis – Monitor membership trends and report on key performance indicators to assess program effectiveness and identify opportunities for growth.
- Produce comprehensive reports for management that provide in-depth insights into membership statistics and program outcomes.
- Collaborate with museum departments, such as education, exhibitions, and events, to promote cross departmental initiatives that enhance member engagement. Work with the Membership manager to develop reciprocal agreements with other museums and institutions.
- Actively engage in staff meetings and contribute to strategic planning discussions focussed on enhancing membership and fostering community engagement.
Selection Criteria
The successful candidate will demonstrate their capacity against the following:
- Proven experience in membership management, customer service, or marketing within a cultural or non- profit organisation.
- Strong understanding of membership programs and donor engagement strategies.
- Excellent written and verbal communication skills, with the ability to engage diverse audiences.
- Strong organisational and time management skills, with attention to detail and the ability to manage multiple tasks simultaneously.
- Proficiency in using membership database systems and Microsoft Office Suite.
- Ability to work collaboratively in a team environment and foster positive relationships with members and stakeholders.
Qualifications and/or relevant experience required
Desirable:
- Relevant degree or equivalent experience in marketing, public relations, arts administration, or a related field.
- A passion for the arts and culture, with a commitment to promoting the museum’s mission and values.
Eligibility
This position is open to all eligible members of the community, and we encourage applications from Aboriginal and Torres Strait Islander people, people with a disability and people from every cultural and linguistic background. To be an eligible member of the community, you must be an Australian citizen. Applications may be accepted from Australian permanent residents who are in the process of acquiring Australian citizenship.
All employees will be required to satisfactorily complete an Australian Federal Police National Police Check and obtain and maintain a Working with Children Check registration.
Notes
No applications will be accepted by mail or email.
When applying via our online e-recruitment system, please provide a written application addressing each Selection Criteria. Your current resume is also to be included in your application.
In addition to an application and your resume, the assessment process for this position may also include an interview and referee reports.
Selection for this position will be made on the basis of relative merit which will be assessed against each item of the selection criteria. Applications that do not address the selection criteria will not be considered for shortlisting by the Selection Panel. As part of the selection process the Selection Panel may invite candidates to undertake online testing, skills-based assessment and provide samples of written work at interview.
What We Offer You
Working at the Museum offers a stunning office location plus access to a range of benefits including:
- A competitive salary, plus 15.4% superannuation
- Generous leave and flexible working arrangements
- Great training and development opportunities
- Rewards and recognition initiatives
- Our Employee Assistance Program (EAP – a free counselling service for you and your family).
- Wellbeing initiatives including free flu shots and reimbursement for optical
- Staff Regatta – Sailing on the Harbour.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability. This initiative/program is only applicable where the successful applicant will be employed under the Public Service Act 1999. Similar conditions may apply when employed under other Acts. For clarification please contact the advertising agency.