Join us at the Australian Museum and help us to achieve our Mission to ignite wonder, inspire debate and drive change.
About the Role
We are looking for a Retail Manager to lead and manage the day-to-day operations of the Museum’s retail business, driving commercial performance while delivering an exceptional visitor experience. Reporting to the Director, Museum Experience & Engagement, you will maintain an active presence on the retail floor, lead and develop a team of retail staff, and take ownership of all aspects of retail operations, from stock management, buying and visual merchandising through to POS systems, e-commerce, financial reporting and budget management. You will also coordinate merchandise programs tied to Museum exhibitions, collections and events.
Employment Status:
- Clerk Grade 5/6
- Fixed Term Oct 2026 – Jun 2027
- Full-time 35 hours per week
You will be paid a competitive total remuneration package of $116,832- $128,912, including an annual salary of $102,936 – $113,579, plus employer’s contribution to superannuation (currently 12%) and annual leave loading.
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About you
We are seeking a hands-on retail leader with demonstrated experience managing a retail operation end-to-end. You’ll lead from the floor, model high service standards, and bring your team along with you. You’re confident managing inventory, buying cycles and visual merchandising, and equally comfortable working with POS and e-commerce systems, monitoring budgets and producing business reports. You build strong relationships with suppliers, exhibition partners and internal stakeholders, and you understand the particular context of retail within a cultural institution, where the store is part of the visitor experience, not separate from it.
To be eligible for this role at the Australian Museum, you must hold full working rights in Australia and meet all essential requirements listed in the position description.
Essential requirements
- Availability across all retail hours including weekdays, weekends and late nights.
Knowledge and experience
- Demonstrated experience managing a retail operation including floor supervision, team leadership, stock control, visual merchandising, and achievement of sales targets, with the ability to apply this knowledge in the context of a high-visitation cultural or visitor attraction environment.
- Working knowledge of retail business management principles including inventory and buying processes, POS and retail management systems, budget monitoring, and customer service delivery, sufficient to make day-to-day operational decisions and manage team performance within established parameters.
About the Australian Museum
The Australian Museum is truly a great place to work. We aim to be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs.
The Australian Museum acknowledges that we operate on the lands, waters and skies of many First Nations Peoples. As Australia’s first museum, we share the responsibility of advocating for Country and honouring First Nations Peoples and knowledges.
Benefits
Besides working together with other like-minded people, you will have access to professional development opportunities and dedicated Wellbeing programs.