About this role
About ACMI
ACMI is your museum of screen culture. Watch, play, make and discover the universe of screen-based art, films, TV and videogames. Visit us in Naarm/Melbourne’s Fed Square, online and on tour. Our museum attracts millions of visitors through a vibrant offer of exhibitions, screenings, commissions and festivals. ACMI’s industry, education and creative incubator programs inspire and develop the next generation of screen creatives. We are a globally recognised hub that connects people, communities, technology and ideas to shape our futures. More at acmi.net.au
About the role
ACMI is seeking a Visitor Experience (VX) Manager to lead our Visitor Experience team. The VX Manager provides end-to-end operational leadership of the VX team ensuring an exceptional experience for our museum visitors. The role will develop and deliver innovative, visitor-centred experience and service design, which supports the museum’s values, strategy and business plan objectives. This is a full-time ongoing role reporting to the Executive Director of Experience & Engagement.
What you’ll bring to the role
- Extensive experience in the successful management of the full range of front of house functions and operations, including ticketing and rostering; experience in the management of events and exhibitions, preferably within the museum sector or other relevant industries.
- Demonstrated ability to lead high-performing teams focused on delivering outstanding visitor experiences and achieving strategic, financial, and operational goals.
- Skills in developing and evaluating customer service functions through innovative, audience-first approaches with a solid understanding of visitor behavior and volunteer management practices.
- Excellent interpersonal and communication skills with the ability to represent ACMI in a variety of settings and advocate for meaningful, inclusive visitor and volunteer experiences.
- Adaptive leadership, bringing creativity, sound judgment, and analytical skills to improve services and experiences.
What we offer
- Full-time ongoing Grade 5.1 role with a starting salary of $113,022 plus super.
- A talented, committed and creative team of people with a passion for screen culture, technology and media, cultural diversity, and inspiring new forms of creativity in our communities. A museum and workspace that provides an exceptional space to collaborate with colleagues located in the heart of Melbourne in Federation Square (just a 5 min walk from Flinders Street station).
- As a valued team member, you can enjoy complimentary and discounted tickets, discounts at our shop and cafe, access to wellbeing activities, learning and development programs and our Employee Assistance Program. Flexible working, including a mix of onsite and work from home days depending on your role. Visit the ACMI website to learn more about working with us.