We are seeking to establish a Pool of Visitor Service Officers at the Museum of the Goldfields for vacancies that may arise within the next 24 months with the possibility of Casual, Fixed-term, Part-time, Full-time and Permanent appointments.
About us
The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.
About the role
The Visitor Services Officer supports the delivery of welcoming, engaging experiences at the Museum of the Goldfields. The role includes providing customer service and tours, retail operations, assisting with education programs and events, maintaining site presentation, ensuring safety and security, and responding to incidents and emergencies.
About you
We are seeking dynamic, self-motivated individuals who enjoy working in a positive team environment and delivering high quality customer service.
The successful applicant will be expected to:
- Providing exceptional customer service and engaging interpretive tours.
- Supporting education programs and public events.
- Ensuring the safety of visitors and staff, and the security of the Museum’s collection.
- Maintaining the presentation of the Museum.
- Retail operations including EFPTOS and cash handing.
- Responding to incidents, administering first aid, and supporting emergency procedures.
- Provide a high standard of security and safety for visitors and the Museum precinct.