Close this search box.

Volunteers Team Lead – ANMM

Vacancy Details
Closing Date
28/07/2024 11:00 pm
Australian National Maritime Museum
APS Level 6
Employment status
Pyrmont NSW
Contact name
Ken Cox, 0282418373
Contact email

The Australian National Maritime Museum is seeking an experienced, highly organised and motivated Volunteer Team Lead to join our Volunteers’ team in this ongoing position.

As one of Sydney’s most visited museums, the Australian National Maritime Museum (the Museum), or the as it’s more colloquially known, is one of the world’s leading maritime museums.

The Museum shares our national maritime story across Australia and the world, online, onsite, and through research, presentations, and travelling exhibitions. We offer must-visit museum experiences that delight and inspire.

We connect our visitors with the oceans and waterways as the heartbeat of who we are. From deep time to modern Australia and beyond, we explore our past, our present, and future as an island nation shaped by sea, offering a sustainable and cohesive vision for the future.

The Museum welcomes over 2.5 million local, interstate, and international visitors annually, and is supported by a thriving and passionate staff, membership, volunteer, and education base. The Museum has a charitable foundation that receives donations. Find out more at
The Volunteer Team Lead is responsible for leading, mentoring, and managing the volunteer team, by assisting and supporting the Manager Members and Volunteers to develop and maintain successful and well-managed volunteer programs.

The Volunteer Team Lead sets the work direction, manages resources, and provides training opportunities to ensure the Museum’s volunteer program attracts a broad spectrum of volunteers, providing them with comprehensive support to ensure they can successfully contribute to the Museum’s objectives. This role is responsible for actively engaging with the Museum’s current and potential volunteers, who are critical to the successful delivery of many of the Museum’s programs and exhibitions.

The key duties of the position include:

Key Accountabilities 

  • Lead and manage the day-to-day requirements of the volunteer program, including mentoring, managing and developing volunteers.
  • Set the goals and work direction to ensure volunteer resources are managed within budget, training and development opportunities are provided, and performance reviews are undertaken regularly.
  • Facilitate, design, schedule, and deliver effective and engaging training strategies and information sessions to support learning outcomes, ensure quality and continued improvement of information, in alignment with the Museum’s vision, purpose and values.
  • Ensure the financial revenue targets allocated to the volunteer’s section are met.
  • Manage compliance with relevant legislation and policy for the volunteer program, including oversight of Working with Children Checks and National Police Checks.
  • Conduct ongoing evaluation of the volunteer program, its processes, policies and activities, and recommend and implement improvements as necessary.
  • Coordinate and collaborate with volunteer networks to increase awareness, and gain community support, of Museum volunteers and programs and to promote the Museum.
  • Work closely with internal and external stakeholders to develop and maintain ongoing relationships to generate involvement in community engagement activities, which support volunteering program and volunteer-driven programs.
  • Identify and promote the Museums volunteering opportunities across a range of platforms, ensuring volunteers are appropriately recognised and rewarded.
  • Assist in organising corporate volunteering events, gatherings and excursions.
  • Fulfil the key competencies of the classification of this position as defined and described by the Integrated Leadership System (ILS).
  • Any other lawful and reasonable request made within this position.



Key Selection Criteria

  • Certificate IV in Coordination of Volunteer Programs, or 5 years relevant work experience in volunteer management.
  • Experience in managing the volunteer life cycle in a museum or cultural institution.
  • Effective communication skills, written and verbal, including a demonstrated ability to communicate effectively with a diverse range of individuals, including those with culturally and linguistically diverse backgrounds.
  • Experience in working with and managing teams that comprise a wide range of people from diverse backgrounds.
  • Familiarity with the Australian national standards for volunteer involvement.
  • To work independently or with limited supervision.
  • Exceptional time management skills.



  • Tertiary qualifications in a related field.
  • Demonstrated knowledge of workplace health and safety compliance, emergency and hazard policy, procedures, and management.
  • Knowledge and understanding of APS Values & Code of Conduct and commitment to workplace diversity WHS and working in a team environment.
  • Intermediate Microsoft office, publishing programs and various database skills.
  • Experience in the tourism and hospitality sector.



Selection for this position will be made on the basis of relative merit which will be assessed against each item of the selection criteria. Applications that do not address the selection criteria will not be considered for short listing by the Selection Committee. As part of the selection process the selection committee may invite candidates to undertake psychometric test, you should advise the selection committee if you have any special needs. Psychometric tests may be used as the initial short-listing test or later in the selection process. Some tests are very short while others may take one or more hours.

This position is open to all eligible members of the community, and we encourage applications from Aboriginal and Torres Strait Islander people, people with a disability and people from every cultural and linguistic background. To be an eligible member of the community, you must be an Australian citizen. Applications may be accepted from Australian permanent residents who are in the process of acquiring Australian citizenship.