Reference Officer – AWM

Job Description
Under general direction Reference Officers provide a wide range of high quality reference services to clients both remote and in the Reading Room. The work involves: assisting clients in the use of online reference tools; contributing to the research and preparation of content for the Memorial’s website and publications; and the delivery of public programs.

Responsibilities:

• Respond to client enquiries about the Memorial, its collections and Australian military history.
• Assist clients with accessing the Research Centre’s collections.
• Research and develop text for collection context, access and promotion, exhibition and public programs.
• Participate in the development and delivery of activities that promote the Research Centre and its collections through the media, writing for print and online and the delivery of talks and tours to a variety of audiences.
• Abide by and further the principles and practices of Work Health and Safety as outlined in the WHS Act, taking reasonable care for their own health and safety and ensuring that their acts or omissions do not adversely affect the health and safety of other persons.
• Within a performance management framework, ensure delivery of required outcomes/outputs, with an emphasis on continuous improvement in a service delivery environment.
• Contribute to the productive and harmonious functioning of the Research Centre team, both on individual projects and in collaboration with others.
• Liaise with Memorial staff, volunteers and other clients.
• Work within the legislative framework for managing the Research Centre’s collections including, but not limited to, the Australian War Memorial Act, Archives Act and Copyright Act.
• Manual handling and movement of a wide range of objects and equipment including but not limited to published and archival collections as required.

The Australian War Memorial
Where else in the world can you work in a multi-award-winning institution, among such an extraordinary collection of national treasures, housed in the nation’s most revered commemorative site? The Australian War Memorial really is an exciting and innovative place to work.

For more information and to apply please refer to https://www.awm.gov.au/get-involved/work-or-volunteer/employment

Note:

• Applications must be complete and submitted as indicated on the Memorial website
• Applications must be submitted by 11:59pm (AEST) on Tuesday, 28 November 2017