Leading Museums, Museum Leaders

Retail E-Commerce Specialist – Australian Museum

Closing date:   December 4, 2022
Institution:   Australian Museum Trust
Salary:   Clerk Grade 5/6 ($89,707 - $98,983) with a total remuneration package up to $110,711 per annum
Employment status:   Part-time
Location :   Sydney Region / Sydney City
Contact name:   Serafina Froio
Contact email:   Serafina.Froio@Australian.Museum

About the Australian Museum

The Australian Museum is located on the traditional homelands of the Gadigal people of the Eora nation. The Australian Museum acknowledges the Gadigal people as the Traditional Owners and custodians of the land, sky and waterways, paying respect to Elders past, present and emerging.

The Australian Museum (AM) operating within the NSW Department of Enterprise, Investment and Trade cluster, is the first museum in Australia and was founded in 1827. The AM provides access, engagement and scientific research to increase our understanding of natural history and culture, particularly of the Australasian region. The AM holds more than 21 million objects of biological, geological and cultural collections and develops programs, exhibitions and school and community education initiatives onsite, online and offsite.

The new AM mission is: To ignite wonder, inspire debate and drive change.

The new AM vision is: To be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world -leading science, collections, exhibitions and education programs.

For more information, visit the website

The AM supports a diverse workforce and promotes applications from First Nations and Torres Strait Islander people. People with disabilities who meet the selection criteria are encouraged to apply; and where required, Australian Museum will implement reasonable adjustment consistent with industry standard.

About the role

The Retail E-Commerce Specialist is an exciting new role created to manage and drive the sales growth and improvement of the Australian Museum’s e-commerce platform and related social channels. By taking carriage of the online shop, its diverse content management, and associated social media and promotional content, the role will contribute to the expansion of one of the most loved and expanding Museum shops in Australia.

The E-Commerce Specialist will plan, define and implement online shop changes and functional improvements along with monitoring key performance indicators on the website and developing plans to improve them as well as being responsible for all aspects of the day-to-day operation of the online shop.

About you

We are seeking a motivated, proactive and experienced e-commerce professional with a solid track record of success in a similar role who is now ready to bring their creativity and passion to engage, service and grow the AM Shop customer base and online sales.

You’ll work closely with the Retail Manager, be a team player and be ready to roll up your sleeves to rise to the challenge and opportunity this new role provides. Your abilities include being able to plan and manage your time effectively, multitask, prioritise and juggle conflicting timelines while delivering on deadlines. Exceptional attention to detail and the ability to work in a fast-paced environment are critical.

The brief is a broad and interesting and would suit a seasoned allrounder looking to make an impact.

If you’re excited by this opportunity and are ready to bring maturity, professionalism, a flexible proactive approach and drive to play a role in taking the online AM Shop to the next level, we’d love to hear from you.

Knowledge & Experience

  • Tertiary qualification in relevant fields i.e. Business, Marketing, Digital, Technology or relevant work experience
  • Minimum 3 years’ experience in B2C retail e-commerce and digital marketing experience with SEO (Google Analytics) and social marketing and management knowledge.
  • Experience using an e-commerce platform / CMS – Shopify, Magneto or similar, and basic understanding of e-commerce protocols including SEO, and point of sale software such as Retail Express (or similar).
  • Strong communication and stakeholder management skills – being a team player and being open to direction is a must.
  • Ability to prioritise and adapt to change of priority, with a sense of urgency. Must have strong attention to detail, analytical, process and results-driven
  • Excellent writing, editing (photo/video/text), presentation and communication skills and experience in photography, product styling and staging for online use, including Photoshop or similar photo editing experience.

The successful applicant will be subject to a national criminal records check.

For more information or to apply visit: JobsNSW.


The Council of Australasian Museum Directors cannot take responsibility for the accuracy of the information given in the Positions Vacant listings. Please click through to the website of the museum advertising the position to check details and seek updates.
Council of Australasian Museum Directors c/o Mr Brian Oldman, South Australian Museum PO Box 234 Adelaide, South Australia 5001 Australia, © CAMD 2022
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