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About the Australian Museum

The Australian Museum (AM) operates within the NSW Department of Planning and Environment and was founded in 1827 as the first museum in Australia. The AM provides access, engagement and scientific research to increase our understanding of natural history and culture, particularly of the Australasian region. The AM holds more than 18 million objects of biological, geological and cultural collections and develops programs, exhibitions and school and community education initiatives onsite, online and offsite. The AM’s purpose is to make nature, Indigenous cultures & science accessible and relevant to everyone. For more information, visit the website.

The AM supports a diverse workforce and promotes applications from Aboriginal and Torres Strait Islander people. People with disabilities who meet the selection criteria are encouraged to apply; and where required, Australian Museum will implement reasonable adjustment consistent with industry standard.

About the role

The Retail Manager is a commercially focused operational management role and is an integral part of the Commercial Team.  The Commercial Team delivers commercial activity in support of the Museum’s vision and strategic ambitions. The team provides leadership to drive revenues across commercial activities in collaboration with key stakeholders. The three revenue streams within this team are Food & Beverage, Admissions/Ticketing and Retail.

This position is responsible for managing the planning and delivery of the retail business which contributes to the achievement of the Museum’s commercial objectives. The Manager recruits, trains and manages retail staff, is responsible for all retail daily retail operations, maintains procedures for inventory control including buying and replenishment, store presentation, product knowledge and service standards. The Manager is also responsible for product ranging, sourcing and development (where relevant) and for coordinating special merchandise programs including those related to exhibitions, collections and other Museum programs which have a store impact.

Essential Requirements

As the successful candidate, you will demonstrate;

The Australian Museum welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disability. Please indicate if you have any accessibility requirements in your application or speak with the contact person should you be called for an interview. We provide reasonable adjustment for people with a disability during the recruitment process and on employment.

New employment legislation applies to the NSW public sector with effect from 24th February 2014. All current and new Public Service non-executive employees will be employed at a classification level and assigned to a role rather than appointed to a position. Employees may be re-assigned to other roles at the same classification over time, in line with organisation priorities and/or personal development plans.

For more information or to apply visit JobsNSW.