Sovereign Hill is a dynamic group of museums presenting the mining, social, cultural, and environmental heritage of the Ballarat region and its impact on Australia’s history.

Sovereign Hill Education provides high-quality, well-researched and engaging education programs for tens of thousands of students and teachers every term.

The programs incorporate Education Officer-led sessions for students, professional development opportunities for teachers, and tailored learning programs for education partners.

All Education programs are aligned with the Victorian Curriculum and Sovereign Hill’s goals. Education staff develop curriculum resources, share knowledge across the sector, and promote the value of out-of-classroom learning in museums and heritage sites.

We are seeking a dedicated individual to join our team in the position of Full Time School Bookings Officer.

The School Bookings Officer is a customer service specialist for the education market, providing high-level support in the booking and itinerary development for excursions and camps across all museum sites, so as to deliver immersive, tailored, and meaningful learning experiences for learners.

To be successful in this role we are looking for individuals who have:

  • Experience in a sales and customer service role
  • Experience with or willingness to learn about the education sector
  • Excellent written and spoken communication skills with the proven ability to build rapport with customers
  • Experience in handling customer feedback and complaints and agility and flexibility in problem-solving
  • Demonstrated organisational skills including proven ability to multi-task, manage and prioritize ensuring attention to detail
  • Ability to work effectively independently, collaboratively and cooperatively as part of a team/multiple teams

A certificate III or higher in Business Administration or similar is essential.

If you are looking for work within a great team and love variety in your daily work, then this could be the opportunity you have been looking for.

To apply for this role please visit our website at

Applicants must be eligible to work in Australia and appointment is subject to satisfactory Police Record and Working with Children Check.