Duties
The Senior IT Systems Engineer works closely with a range of staff across the Museum as well as external providers to ensure the Museum has a stable and contemporary ICT environment.
As a Senior IT Systems Engineer within the Museum, you will lead the IT Operations team and will:
- Support all aspects of the Museum’s virtualised server environment, located on various networks and hardware across the Museum’s primary and secondary data centres. Direct the outsourced support and recoverability of networks, software and hardware infrastructure.
- Establish and maintain suitable infrastructure and environments for provision and management of desktops, mobile devices, operating systems (VMWare ESX, Windows, Linux, OSX, iOS), Internet, communications, telephony.
- Implement and maintain proactive system monitoring to ensure reliability, effective capacity planning and utilisation.
- Manage the IT Service Desk staff and provide third level technical support for the Museum’s application infrastructure and end-user hardware.
- Develop and maintain technical documentation.
- Develop, guide and manage workload allocation to IT Operations staff, while prioritising your own workload and commitments.
- Deliver high quality customer service to complete Museum projects, plan and implement a diverse work program aligned to the strategic direction of the Museum in accordance with the Museum’s project management framework and government IT policies.
- Establish, maintain and ensure compliance with approved ITIL-based change, problem and incident management methodologies and systems (Cherwell Service Desk).
- Assess and review business needs and applicability of potential solutions, approving changes to the Museum’s technology.
- Advise the Chief Information Officer regarding IT procurement to effectively meet business needs and provide best value for money.
- Implement relevant security policies to safeguard information and infrastructure including assigning access profiles, monitoring system usage and data integrity validation.
- Provide technical assistance, training and approvals to ensure the reliable and sustainable operation of the Museum’s ICT, audio-visual and multimedia equipment.
- Participate in an on-call roster to provide 24×7 support when required.
- Undertake other duties as required.
Eligibility
To be eligible to apply for any vacancies, applicants must:
- be either an Australian Citizen or have permanent residency, pending granting of Australian Citizenship
- undergo a number of pre-employment checks, which includes a police records check
- obtain and maintain a security assessment at the Negative Vetting 1 level.
To Apply
Selection Documentation: Recruitment Officer, (02) 6208 5037, [email protected]
Agency Recruitment Site: http://www.nma.gov.au/about_us/employment
