Responsibilities of the position
The Senior IT Systems Engineer works closely with a range of staff across the Museum as well as external providers to ensure the Museum has a stable and contemporary ICT environment. As a Senior IT Systems Engineer within the Museum, you will lead the IT Operations team and will:
- Support all aspects of the Museum’s virtualised server environment, located on various networks and hardware across the Museum’s primary and secondary data centres.
- Direct the outsourced support and recoverability of networks, software and hardware infrastructure.
- Establish and maintain suitable infrastructure and environments for provision and management of desktops, mobile devices, operating systems (VMWare ESX, Windows, Linux, OSX, iOS), Internet, communications, telephony.
- Implement and maintain proactive system monitoring to ensure reliability, effective capacity planning and utilisation.
- Manage the IT Service Desk staff and provide third level technical support for the Museum’s application infrastructure and end-user hardware.
- Develop and maintain technical documentation.
- Develop, guide and manage workload allocation to IT Operations staff, while prioritising your own workload and commitments.
- Deliver high quality customer service to complete Museum projects and plan and implement a diverse work program aligned to the strategic direction of the Museum in accordance with the Museum’s project management framework and government IT policies.
- Establish, maintain and ensure compliance with approved ITIL-based change, problem and incident management methodologies and systems (Cherwell Service Desk).
- Assess and review business needs and applicability of potential solutions, approving changes to the Museum’s technology.
- Advise the Chief Information Officer regarding IT procurement to effectively meet business needs and provide best value for money.
- Implement relevant security policies to safeguard information and infrastructure including assigning access profiles, monitoring system usage and data integrity validation.
- Provide technical assistance, training and approvals to ensure the reliable and sustainable operation of the Museum’s ICT, audio-visual and multimedia equipment.
- Participate in an on-call roster to provide 24 x 7 support when required.
- Undertake other duties as required.
Eligibility
To be eligible to apply for any vacancies, applicants must:
- be an Australian Citizen
- obtain and maintain a security assessment at the Negative Vetting 1 level.
Notes
Previous applicants will be considered, there is no need to reapply.
For more information or to apply visit: APSJobs.
