Museums Victoria, Australia’s largest public museum organisation is seeking a Senior IT Support Analyst. We are looking for an enthusiastic, energetic individual to join the Technology Strategy and Delivery team in providing an ICT server and desktop support to Museums Victoria.
ABOUT MUSEUMS VICTORIA:
Museums Victoria is a diverse and exciting place to work. Across our venues – Melbourne Museum, Royal Exhibition Building, Bunjilaka, Immigration Museum, Scienceworks and IMAX – We present unique and exceptional experiences for more than 2 million visitors each year.
To learn more about Museums Victoria, please visit https://museumsvictoria.com.au/about-us/
THE OPPORTUNITY:
Working with Museums Victoria Technology team, core functions of this position include:
- Provide professional and customer focused technical services, administration, monitoring, maintenance, support, advice and knowledge for provisioning of one or more technologies.
- Undertake technical investigations to resolve complex and specialised technical issues, using sound judgement to escalate as needed.
- Support infrastructure related software including Point of Sale, RDS, Microsoft 365, File and Storage Services, Print and Document Services, Microsoft Teams and Endpoint Configuration Manager.
Relevant skills and attributes:
- Demonstrated experience undertaking technical investigations to resolve complex and specialised technical issues related to the Microsoft stack of applications, Active Directory, Windows 10, Office 365, Endpoint Manager, Apple products, printers and peripherals.
- Strong analytical aptitude for understanding business-critical issues and escalation processes.
- Demonstrable experience working with point-of-sale systems with the ability to collaboratively resolve problems to achieve desired outcomes.
Please see our Role Statement for a copy of the full Key Selection Criteria and Duties.
OTHER INFORMATION:
Reporting to the ICT Service Delivery Manager, this is an exceptional opportunity for a committed individual to apply their skills and gain experience in supporting the Technology Strategy and Delivery team.
HOW TO APPLY:
To view the position description, visit: Careers @ VicGov.