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The Museum has an exciting opportunity for a professional to join the Information Technology (IT) business unit as the Service Desk Team Leader.  

The Service Desk Team Leader is responsible for providing leadership and management for the Service Desk team to ensure the successful delivery of request fulfilment and incident and problem management, providing the highest level of service to both internal and external clients and stakeholders.

The key duties of the position include:

Duties include, but not limited to:

  1. Providing 1st and 2nd level IT support to the Museum and Cultural and Corporate Shared Services Centre (CCSSC) partner agency clients during normal business hours (8am-5pm), and on-call IT support when required.
  2. Ensuring ongoing operation of the Service Desk, including staffing, reliable high performance, consistent customer experience, and continual improvement of service to effectively achieve outcomes and provide high quality services to the Museum and CCSSC partner agencies.
  3. Providing leadership, guidance and direction to staff, encouraging development and upskilling of staff.
  4. Liaising with internal and external technical experts to transfer knowledge and expertise to the Service Desk.
  5. Representing the Service Desk at internal and external stakeholder meetings.
  6. Collaborating with project managers on high profile Museum and CCSSC projects.


To be eligible to apply for this vacancy, applicants must:
–    be an Australian citizen
–    obtain and maintain a valid Security Clearance at Negative Vetting Level 1.

For more information or to apply visit APSJobs.