About the Australian Museum
The Australian Museum (AM) operates within the NSW Department of Premier and Cabinet and is the first museum in Australia, founded in 1827. The AM provides access, engagement and scientific research to increase our understanding of natural history and culture, particularly of the Australasian region. The AM holds more than 21 million objects of biological, geological and cultural collections and develops programs, exhibitions and school and community education initiatives onsite, online and offsite.
The AM mission is: To ignite wonder, inspire debate and drive change.
The AM vision is: To be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs. For more information, visit the website.
About the Role
The Systems Administrator supports AM’s ICT infrastructure, cyber security and provided system administration technical support for applications across the Australian Museum. This role will also provide technical support, problem management, technical support of CRM / Asset Management systems and other enabling technologies
Key accountabilities
- To provide server, networks and AV management with external providers, with ongoing performance tuning, upgrades, resource optimisation as required, with application administration including new deployment
- To provide technical support for CRM and asset management systems, including working with application owners on deployment and administration
- To assist in monitoring, reviewing and analysing security events, incidents and tickets, detect and respond to security alerts
- To assist with Incident response in the event of a security breach or a cyber-attack
- To assist and identify technology-related risks including in information protection and cyber security areas and in collaboration with the other team members, proactively work on implementation mitigation measures to improve cyber security posture and compliance with NSW Government policies
- Develop and maintain system documentation including work instructions, using resources provided
- Investigate and resolve escalated incidents and ongoing problems arising from the ICT Support team
Essential Requirements
- Relevant tertiary qualifications or equivalent experience in ICT, Business or the arts and cultural sector.
- Cyber Security industry based certifications is highly regarded
- Experience in administration of a hybrid IT systems environment encompassing essential Windows Services (AD/DC, Exchange, VPN, SQL and application servers) integrated with Microsoft365/Azure infrastructure; this includes ability to create and manage group policies, centralized updates and devices using Microsoft Endpoint/Intune services
Knowledge & Experience
- Experience with support management with an ability liaise with a broad range of internal stakeholders and external vendors.
- Essential Eight model knowledge and experience in implementation of cyber security controls defined in this model t
- System administration on time critical systems, and experiences of developing effective relationships with a broad range of internal stakeholders and external vendors?
- Understanding ITIL processes and experience in following the best practice in IT service management
- Demonstrated experience in implementation and administration of IT security controls and hardening existing cyber security posture of IT systems in a medium size organisation
- Good understanding of WANs/LANs and Routing and experience in managing corporate networks
- Good knowledge of CRM andAsset Management systems
The Australian Museum welcomes applications from First Nation and Torres Strait Islander people, people from diverse cultural backgrounds and people with disability. Please indicate if you have any accessibility requirements in your application or speak with the contact person should you be called for an interview. We provide reasonable adjustment for people with a disability during the recruitment process and on employment.
It is a condition of employment at the Australian Museum that all employees, or prospective employees, be double vaccinated for COVID 19 or hold a valid medical exemption.
For more information or to apply visit: JobsNSW.
