Key responsibilities
- Lead the delivery of the visitor services team for Steam Trains to meet, brand, vision and strategic and operational plan objectives
- Manage the TWRM steam train ticketing operations.
- Plan and coordinate the rostering of Visitor Services Officers and volunteers to meet the daily needs of the Museum and the Heritage Railway Workshops Tours.
- Manage, mentor, coach and train direct reports (including TWRM volunteers).
- Liaise with visitors, assist with public enquiries and resolve visitor complaints and problems in a timely and appropriate manner.
- Assume the duties of the Team Leader as required
- Develop and maintain relationships with Queensland Rail, tourism organisations, booking agents and other businesses to ensure knowledge and sharing of Museum activities.
- Determine appropriate course of action and co-ordinate the response in emergency situations involving visitor safety and security, identify and advise on deficiencies in security.
- Contribute to the development and operation of TWRM and suggest improvements, contribute and implement front of house policies and procedures and establish and maintain appropriate and accurate records regarding front of house issues as appropriate.
- Develop a safety culture in the team by modelling and safe practices and behaviour, implementing all required procedures, reducing your safety risks, as far as reasonably practicable, before work commences. Undertake all relevant responsibilities identified in the QMN WHS Accountabilities and Responsibilities Matrix.
Your application for this role will remain current for 12 months and may be considered for recurring vacancies which may be at an alternative location or alternative employment basis (full-time or part-time).
Are you the right person for the job?
You will develop, implement and coordinate The Workshops Rail Museum’s (TWRM) Visitor Services activities to ensure the safety, enjoyment and satisfaction of the visiting public and the security of the exhibits and the building.
Further information
Please ensure you download the role description and guide for applicants and carefully follow instructions for submitting an application.
Documents
Further information about this job is available in the documents below.
qmb221_14_role_description (PDF, 73KB)
Guide for applicants (PDF, 35KB)
Application process
