Job Description


The position of Team Leader, Visitor Services plays a pivotal role in ensuring museum visitors have an outstanding experience and facilitates information-sharing and improvement across the museum in relation to visitor experiences – ensuring the smooth transition of information from museum to front of house staff. It plays a critical role in affecting the first impressions of visitors as they enter the museum. The Visitor Services Team Leader is responsible for coordinating and overseeing the implementation and logistics of the visitor experience at the Museum. It also has oversight of the ANMM’s front of house operations, and management of visitor data and ticketing. This role has wide exposure to the Museum as it must coordinate and ensure accurate information is shared amongst various departments and communicated to the Front of House sales team. The role is responsible for motivating and engaging the Front of House Sales teams to upsell museum products and deliver exceptional customer service to both internal and external stakeholders. The role plays a strategic role in assessing the operational viability or processes for new ticketing partnerships – working closely with Marketing to deliver on these outcomes.


This position is open to all eligible members of the community and to be an eligible member of the community, the applicant must be an Australian Citizen. Applications may be accepted from Australian permanent residents who are on the process of acquiring Australian citizenship.


For full position details, application requirements and for more information on the ANMM please visit the ANMM website.

Applications and CV’s as well as claims to the Selection Criteria are to be lodged on-line on this link.

Please note that no applications will be accepted by mail or email. Applications close: 11:30 pm AEST, 22 June 2015