“One APS Career…Thousands of Opportunities”
The Australian National Maritime Museum has a skilled and diverse workforce. We value our people, performance, integrity and service. We encourage applications from Aboriginal and Torres Strait Islander people, people with a disability and people from every cultural and linguistic background.
What will you do?
This position plays a pivotal role in ensuring museum visitors have an outstanding experience, facilitates information sharing and improvement across the museum in relation to visitor experiences – ensuring smooth transition of information from museum to front of house staff. Plays a critical role in affecting the first impressions of visitors as they enter the museum. The Visitor Services Team Leader is responsible for the coordinating and overseeing the implementation and logistics of the visitor experience at the Museum. It also has oversight of the ANMM’s front of house operations, and management of visitor data and ticketing. This role has wide exposure to the Museum as it must coordinate and ensure accurate information is shared amongst various departments and communicated to the Front of House sales team. The role is responsible for motivating and engaging the Front of House Sales teams to upsell museum products and deliver exceptional customer service to both internal and external stakeholders. The role plays a strategic role in assessing the operational viability or processes for new ticketing partnerships – working closely with Marketing to deliver on these outcomes.
This position is open to all eligible members of the community. To be an eligible member of the community you must be an Australian citizen. Applications may be accepted from Australian permanent residents who are in the process of acquiring Australian citizenship. No Applications will be accepted by mail or email.
Selection for this position will be made on the basis of relative merit which will be assessed against each item of the selection criteria. Applications that do not address the selection criteria will not be considered for short listing by the Selection Committee. As part of the selection process the selection committee may invite candidates to undertake psychometric test, you should advise the selection committee if you have any special needs. Psychometric tests may be used as the initial short-listing test or later in the selection process. Some tests are very short while others may take one or more hours.
Non-ongoing opportunity will be offered for a specified term
This is a non-ongoing fulltime position for period of 10 months with a possibility of extension
For more information or to apply visit APSJobs.