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Temporary Employment Register – Visitor Services Officer Casual


The Museum of Australian Democracy (MoAD) at Old Parliament House is looking for applicants interested in being included on our Visitor Services Officer (VSO) Temporary Employment Register.

There is no guarantee that an offer of employment will be made while your application remains on the register. You will only be contacted regarding your application if a vacancy arises that matches your skills and experience and our operations requirements.

The temporary employment register will be open until 31 December 2018

About the VSO Team:

As the first point of contact to all visitors, you will be required to provide information on exhibitions, tours and events, provide cloaking services and be responsible for the collection and receipting of public monies. You will be required to circulate regularly through the public areas of the museum and to deliver presentations that will involve standing for long periods. You will also be required to wear a uniform that will be provided to you.

Under the supervision of the Volunteer & Visitor Experience Officer (APS5), your duties will be to:

  1. Provide high quality service to museum visitors. This includes the collection of the required entry fee, cloaking and providing information to promote current programs, exhibitions and events, and handling telephone calls.
  2. Deliver a range of public programs and activities, including tours, to enhance the visitor experience in coordination with other staff and Volunteers.
  3. Support and brief Volunteers to ensure that their role is carried out effectively and is aligned with the museum’s objectives.
  4. In association with other museum teams, support compliance with agency security and heritage requirements, and monitor exhibition functionality.


For more information or to apply visit: APSJobs.