About the Australian Museum
The Australian Museum (AM) operates within the NSW Department of Premier and Cabinet, is the first museum in Australia and was founded in 1827. The AM provides access, engagement and scientific research to increase our understanding of natural history and culture, particularly of the Australasian region. The AM holds more than 21 million objects of biological, geological and cultural collections and develops programs, exhibitions and school and community education initiatives onsite, online and offsite.
The AM mission is: To ignite wonder, inspire debate and drive change.
The AM vision is: To be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs.
For more information, visit the website.
The AM supports a diverse workforce and promotes applications from First Nation and Torres Strait Islander people. People with disabilities who meet the selection criteria are encouraged to apply; and where required, Australian Museum will implement reasonable adjustment consistent with industry standard.
About the Role
The Tessitura Coordinator plays a critical role in the overall management of tickets in the Tessitura System and the first level functional support for the Tessitura System for the Australian Museum. This individual is responsible for the ticketing approach including ticket creation, assist with reconciling ticket sales and the scheduling and access to visitation reporting.
The role also supports the Tessitura Manager in dealings with Sydney Opera House and Tessitura on general database and application maintenance including providing feedback and coordinating testing across the organisation. The role also provides day to day technical support, troubleshooting of issues and submission of support tickets to SOH/Tessitura, escalating complex issues to the Tessitura Manager
You will experience working for a leader in the Natural History and Cultural Heritage space with opportunities to work on exciting projects to enhance the understanding of our visitors through the Tessitura CRM.
Essential Requirements
As part of your online application, you must upload:
- Relevant tertiary qualifications or equivalent experience in ICT, Business or the arts and cultural sector.
Knowledge & Experience
- Demonstrated 5 years’ experience in Supporting CRM Systems or Ticketing Systems.
- Comprehensive knowledge of the science, arts and cultural sectors and their operations
For more information or to apply visit: JobsNSW.
