The Museum of Applied Arts and Sciences (MAAS) is an executive agency of the New South Wales State Government. Embodying the best of design ingenuity and innovation, the Museum profiles one of the world’s great collections and is a highly successful interdisciplinary institution that sits at the intersection of the arts, design, science and technology and plays a critical role in supporting the brand and vision of the city.
Access to the Museum’s exceptional collection is a cornerstone of the vision, opening up opportunities for engagement, participation and research. Deepening audience engagement, bringing the collections to life through hands on experiences and offering a variety of pathways through ideas and information is key to the delivery of our programs for people of all ages.
MAAS currently operates three sites, the Powerhouse Museum in Ultimo, Sydney Observatory in Millers Point and Museums Discovery Centre in Castle Hill. In April 2018, the NSW Government announced the largest investment in museum infrastructure in Australia’s history, which will enable MAAS to expand its operations, and will ensure the Museum and its collection remain a critical part of our local and global communities for centuries to come.
A new, world-class flagship MAAS campus will be built in Parramatta, opening in 2023, and the Museums Discovery Centre will be expanded by 35%. Further planning is also underway for cultural spaces at Ultimo, which include a MAAS-led design and fashion museum.
Those joining the MAAS team at this time will be given a career-defining opportunity to work on a project will which will break new ground in the way museums do business.
The opportunity
As the leader of a small team, you will be responsible for coordinating and supervising the day to day operations of the Ticketing and Bookings team. You will implement sales strategies and ensure that the Ticketing & Bookings team is engaged in the delivery of a world class level of customer service excellence in response to all online and telephone enquiries.
In accordance with our philosophy of delivering exceptional visitor experience, you will advocate for and provides hands-on support to the Ticketing & Bookings team and, as such, will be required to identify ways to continually enhance systems and processes. You will also represent your team in a multidisciplinary and dynamic organisation, collaborating with other teams as part of cross-functional working groups, project teams and other forums.
To be successful in this role you will need to possess the following skills, experience and attributes:
- Excellent communication and customer service skills.
- Significant experience managing the back- and front-end of commercial ticketing systems.
- Experience managing a small team in a high demand, customer centric service environment.
- Experience implementing sales strategies and achieving sales targets.
For more information or to apply visit: JobsNSW.
