We are Australia’s contemporary museum for excellence and innovation in applied arts and sciences. We are uniquely placed to demonstrate how technology, engineering, science and design impact Australia and the world.
With a unique collection, iconic venues, and the ability to engage audiences of all ages, we balance the management of our assets and collections with a public responsibility to build knowledge and engagement. We achieve our goals through four strategic ambitions: Curiosity, Creativity, Collaboration, and Sustainability. These ambitions are interdependent; and we value and foster a whole-of-organisation approach to our work.
The Visitor Services & Venues team is responsible for delivering excellence in customer service in a broad range of front-of-house operations across MAAS sites including venue management, ticketing & booking, gallery invigilation, visitor and event safety, customer service for public programs as well as supporting the operational delivery of public and private events.
As the Ticketing & Bookings Officer you are primarily responsible for the management, coordination, configuration and support of ticketing and admissions systems, calendaring tools and bookings that support the delivery of a world class experience for visitors attending events, programs and exhibitions at MAAS. The role also works to continually enhance the visitor experience as well as Visitor Services’ systems and processes.
This will involve you working in close collaboration with internal teams to distribute and ensure that marketing, online and other event data and material is effectively communicated to existing and potential visitors using a range of platforms. You will collaborate and coordinate with other key groups to ensure that effective programs are facilitated and that public access outcomes are achieved and also contribute to the proposal, development, implementation, and annual review of the Program Team Business Plan consistent with the Museum’s Strategic Plan.
To be eligible to apply for this role you must meet these requirements:
Skills
- Demonstrated experience in the operation of ticketing and booking systems, preferably within an arts environment.
- Strong personal commitment to the delivery of high quality visitor service, operate effectively both independently and as a member of a team, demonstrating sound judgment and initiative.
- Having a systematic approach and accurate in record keeping and all tasks associated with bookings.
Other
The successful applicant is required to undergo, and for new employees meet the cost of a National Police Records Check, and be assessed as suitable. In addition you will be required to undergo a Working with Children Check, and be assessed as suitable.
For more information or to apply visit: JobsNSW.
