The Museum of Applied Arts and Sciences (MAAS) is an executive agency of the New South Wales State Government. Embodying the best of design ingenuity and innovation, the Museum profiles one of the world’s great collections and is a highly successful interdisciplinary institution that sits at the intersection of the arts, design, science and technology and plays a critical role in supporting the brand and vision of the city. Access to the Museum’s exceptional collection is a cornerstone of the vision, opening up opportunities for engagement, participation and research.
MAAS currently operates three sites, the Powerhouse Museum in Ultimo, Sydney Observatory in Millers Point and Museums Discovery Centre in Castle Hill. In April 2018, the NSW Government announced the largest investment in museum infrastructure in Australia’s history, which will enable MAAS to expand its operations, and will ensure the Museum and its collection remain a critical part of our local and global communities for centuries to come.
Those joining the MAAS team at this time will be given a career-defining opportunity to work on a project will which will break new ground in the way museums do business.
As the Ticketing & Bookings Officer you are primarily responsible for the management, coordination, configuration and support of ticketing and admissions systems, calendaring tools and bookings that support the delivery of a world class experience for visitors attending events, programs and exhibitions at MAAS. The role also works to continually enhance the visitor experience as well as Visitor Services’ systems and processes.
This will involve you working in close collaboration with internal teams to distribute and ensure that marketing, online and other event data and material is effectively communicated to existing and potential visitors using a range of platforms. You will collaborate and coordinate with other key groups to ensure that effective programs are facilitated and that public access outcomes are achieved.
To be eligible to apply for this role you must meet these requirements:
- Demonstrated experience in the operation of ticketing and booking systems, preferably within an arts environment.
- Strong personal commitment to the delivery of high quality visitor service, operate effectively both independently and as a member of a team, demonstrating sound judgment and initiative.
- Having a systematic approach and accurate in record keeping and all tasks associated with bookings.
- Experience using online and back-of-house ticketing and bookings platforms, including processing basic builds.
- Knowledge of Centaman and/or SABO would be highly regarded.
- Other – The successful applicant is required to undergo, and for new employees meet the cost of a National Police Records Check, and be assessed as suitable. In addition you will be required to undergo a Working with Children Check, and be assessed as suitable.
The Museum of Applied Arts & Sciences welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people with a disability. If you have individual requirements that need to be accommodated in order to participate in the selection process and join the Museum, please indicate this in your application.
For more information or to apply visit: JobsNSW.
