Exciting part-time fixed-term opportunity for you to join the Visitor Experience Team as a Ticketing & Bookings VX Guide.
ACMI is the museum of screen culture. Navigate the universe of film, TV, videogames and art with us. ACMI celebrates the wonder and power of the world’s most democratic artform – fostering the next generation of makers, players and watchers. ACMI’s vibrant calendar of exhibitions, screenings, commissions, festivals, and industry and education programs explore the stories, technologies and artists that create our shared screen culture.
Located in the heart of Melbourne’s Fed Square, ACMI has an exciting part-time fixed-term opportunity for you to join the Visitor Experience Team as a Ticketing & Bookings VX Guide. This multifaceted role will see you responding to phone and online enquiries, processing bookings for all ACMI programming – with a particular focus on the management of bookings for ACMI’s rich Education offer – and reconciling takings. You will utilise ACMI’s systems to facilitate this and will need to regularly liaise with internal and external stakeholders, including schools. Reporting to the Visitor Experience Supervisors and Ticketing and Box Office Manager this role plays an important part in delivering a fantastic experience for ACMI’s broad range of stakeholders.
Our ideal team member will have experience in ticketing using Tessitura and be comfortable utilising a range of systems in the provision of administrative support within a cultural/educational organisation. You will thrive in an environment of high visitor/call volumes and have a demonstrated ability to prioritise activities and manage time to meet competing demands. If you are a motivated team player who enjoys supporting customers, then this is the role for you.
If successful, you can expect to become part of a talented, committed, and creative team of people with a passion for screen culture. This Grade 2 role is offered on a part-time basis for one year (0.4 – 0.6 FTE, hours to be negotiated with the successful candidate) with a starting salary of $52,493 pro-rata plus super. As part of the Visitor Experience team, you will work according to a fortnightly roster, which may include weekend work. There may also be times when you are rostered to work in the ticket desk or other public spaces of the museum. A current Victorian Working with Children Check is required.
To apply, follow the online application process and submit your resume and a cover letter detailing why you are interested in the role (no more than one page please).
Please note interviews will be held on Thursday 9 and Friday 10 September 2021.
ACMI is a child safe workplace and actively promotes the safety, wellbeing and inclusion of all children from all backgrounds. ACMI is an equal opportunity employer, committed to building an inclusive workplace that supports diverse thinking and innovation. ACMI encourages applications from First Nations People, people of culturally diverse backgrounds, people with disabilities, and people from the LGBTIQA+ community. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 03 8663 2200.
